All entries for Saturday 26 October 2013

October 26, 2013

Excellence Models Presentation & Leadership

Yesterday presentation...three excellence models (Deming, Malcolm Baldrige, and EFQM)

After researched and gave presention about these three models, I think I got tons of knowledge especially about how to be a good leadership in the company and how should I manage and control workers. After the presentation and what Paul said in the class, I could summarize that these three models are the excellence models , which each of them is focusing or processing in different ways, but all of them maintain the same one highest goal which is to satisfy customer. Deming (in Japan) put more focusing on the quality control, while the Malcolm Baldrige and EFQM are devloped from Deming and also focusing quality plus self- assessment. From Paul's opinion that he thinks Deming is the best and most advanced model, I agree with this point. but I also think that EFQM is also not worst because EFQM is developed from Deming which is the originality, so EFQM concept should be more advanced and worldwide and gets updated idea from new generation of people which could be more adaptive in the current organization. However, I could say that every models are good, and adaptive but its also depend on the type of the organization whether it suit to which models and also the organization environemnt. For example, the organization that has to deal with European partnership or customer, it needs the EFQM models.

Besides the presentation, there was also a debate about knowledge of leadership or manager. it said that to be a manager or leader, that person should know everything, and solve every problems, so that person should learn everything that they should know. In my opinion, I think it is true that to be a manager, that person should know everything that occur inside the organization. I think it is not necessary for the manager to go for study on that subject. For example, being a manager in manufacturing company, it is not needed to study engineering, or chemistry. I agree with Paul mentioned that being manager does not need to study everything because we are not going to be a engineer or workers on that area but we are going to be a leader. it is better to learn about leadership and management. And I totally agree what he said that when employees have problems on their field, it is the role of leader to motivate and encourage them to solve their own problems, not go to solve problems for them.

ISO 9000 Vs. Self– Assessment

Another blog that planned to blogging since yesterday is about the ISO 9000 Vs. Self- assessment!!

What I got from the presentation, I totally agree with most of the people who said that ISO 9000 is just only the marketing tools which cannot really tell that the company has high quality. However, the company with ISO could gain much more customer reliable that those that do not have it. Because of this advantage, many companies just let the auditting company to come inside for audit in order to get the ISO. But after the auditting and get ISO, the manager and people in the company just return to act and work usually. I think it is much more better for the companies to have self- assessment within their organizations instead of externally auditting for ISO, due to the self- assessment can assess the performance of the overall organization and can tell on what companies need to improve, which I think this is more useful.

Therefore, to summarize for this presentation, I think it is might be better for the company to have self- assessment due to it could provide improvement, while auditting just like comparing the company performance with the standard or criteria to see whether the company do this and that or not.....THUS, Self- assessment is BETTER!!

Our second seminar…Co–operation

Our second seminar...Yesterday!!!

Actually, I planned to blogging this since yesterday but due to I had to edit some parts and prepare for the presentation until 2am, so I didnt have enough time to blogging on what I planned to blog....

So, about the second seminar, "WHY SHOULD BUSINESS COMPETITORS CO-OPERATE TO ACHIEVE A WINNING SITUATION??" In my opinion, I think this topic is such a good one and very interesting. During the seminar, I got many more knowledge about this on why the competitors should be co-operated. From the presentation about this from three teams, every team shared almost similar ideas and reasons, which I can be summarized that, firstly, by co-operation could help both companies get mutual benefits, such as they could exchange their resources and reduce their cost. Secondly, they could be able to increase trust from customers which resulting in increasing sales. Thirdly, by co-operating, both sides could be able to share their knowledge in order to come up with better sales and profits, and lastly, by doing this, the companies could be able to have higher power to bargain the regulation (such as in term of pricing, etc.) with the goverment. I totally agree with all of these reasons. However, after the seminar presentation, Paul said that what every team presents was refered to the co-operation by emerging, which is opposite from what he told us to do!!! By the way, from the presentation, there are some points that is right to support the reason for the seminar's question. Paul also said that besides the advantages of co-operation, there are also disadvantage of doing co-operation which is that when the co-operated companies have more power both in customer markets and governemt regulation, they could use co-operation in the negative way by acting themselves like monopoly.

By the way,,,now, I still believe that co-operation and emerging have kind of the same purposes, and the reasons for co-operation could be shared for being the reasons for emerging of companies.

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  • I dream of a world where chickens can cross the road without having their motives questioned. by Sue on this entry

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