Knowledge and Trust
Since the sense of shared identity of people is limited, the foundations for the existence of trust are relaticely weak. The level of trust and mutual understanding between individuals who do not mormally work together and who are not members of the same team may restrain the sharing and collective utilization of knowledge. Trust is very important in knowledge sharing and other social contexts, and the contexts of trust is complex. Development of trust is crucial and is one of the main ways to help knowledge processes to develop in intercommunity work context. Below are some types of trust.
Type of trust Description of trust
Process bases Based on experience, and built up over time
Characteristic based Based on social similarities and cultural congruence
Institutional bases Trust based on institutional or professional reputation, NOT interpersonal familiarity
Calculative Trust based on some form of calculation regarding costs/benefits
Norm/value based Trust based on common social values
Cognitive expectation based Trust based on common expectations of future events, and/or patterns of behavior
Companion Trust based on judgements of goodwill of friendship, built up over time
Competence Trust based on perception of others competence to carry out relevant tasks
Commitment Trust stemming from contractual obligations
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