All entries for Sunday 15 March 2009

March 15, 2009

KBAM Presentation

Time really flies! Just realized that I have done most of the MBE core modules and probably all mini projects. The past months were busy, intensive and also enjoyable. Really like MBE class and my teams. Last team project was a really big one. We spent almost two weeks to do it. The presentation was given on Friday morning to the WaveRiders Board of Directors. Everyone in MBE class wore so formal and smart on that morning! That was our last presentation and we acted as in real life for the first time.

We have put lots of efforts in this team project. (I like our presentation slides, they were very nice.) We gave several assumptions of the problems that the WaveRiders were facing and suggested the solutions. After the presentation, I realized the biggest area that we need to improve is that although we have given many good approaches to the WaveRiders with showing the benefits of those approaches, we did not give a whole plan to the WaveRiders, and this whole plan should include where the WaveRiders needs to start, and what the holistic process, and also need to give more evidences, such as case studies and data, to support the approaches. We still have not treated it as real enough.

After we presented, one of the board members asked how to do with the KM, what the process of it. The question belonged to my part, I talked about the knowledge audit to help the WaveRiders to solve the targeted problems, but I still felt nervous to give the response (but I am sure that I was much better then before through all the team projects and presentations), thanks to my team mate to give a response to the board member. To that KM question, the answer that I could give is from a paper I have read "The Knowledge Audit" by Liebowita Jay, et al.

Knowledge audit steps:

(1) Identify what knowledge currently exists in the targeted area
a). Determine existing and potential sinks, sources, flows, and constraints in the targeted area, including environmental factors that could influence the targeted area.
b). Identify and locate explicit and tacit knowledge in the targeted area
c). Build a knowledge map of the taxonomy and flow of knowledge in the organization in the targeted area. The knowledge map relates topics, people, documents, ideas, and links to external resources, in respective densities, in ways that allow individuals to find the knowledge they need quickly.
(2) Identify what knowledge is missing in the targeted area
a). Perform a gap analysis to determine what knowledge is missing to achieve business goals
b). Determine who needs the missing knowledge
(3) Provide recommendations from the knowledge audit to management regarding the status quo and possible improvements to the knowledge management activities in the targeted area.

Thanks to my teammates and my MBE class! All the best to rest of our MBE course!

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