June 12, 2016

Why do Knowledge management fail?

knowledge is power, especially in the Internet age. That's why companies are trying to figure out precisely what their customers want and how to get it to them before the competitors. Whatever you call it - knowledge management or something else - it's the bedrock that's supporting today's corporate strategies. Trouble is, Most knowledge management projects simply don't hit their stated goals and objectives.Some researchers peg the failure rate of knowledge management projects at 50%. It doesn't mean they fail totally - it means that they don't accomplish what they set out to do.

We have been presented and talked about the people focus and information focus during KM presentation in WaveRiders. However, the most common error, in the real world, is failing to coordinate efforts between information technology and human resources. Don't fall into the trap of framing the KM effort as either a technology problem or a people problem. It isn't an either/or situation - KM needs both to succeed.

Except for not changing organizaitonal culture and performance measurement systems that we have been talked about. There is another issue we haven't mentioned - building the grand database in the sky to house all your company's knowledge. Instead, we should think about "communities of practice". Figure out who works together regularly because they have a job in common and then find out what they want or need to know to be more successful or to save time. Then provide that information - through databases, easy-to-use front-end tools and other means - so users can act on the information. Remember, it can only be defined as "knowledge" if and only if someone actually does something with it.


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