All 2 entries tagged Training

Training Course for Creating Complimentary Customers

5C
commitment, consistency, clarify, creativity, communication

Albert Mehrabian's 3V

Body Language (Visual) 55%

• facial
• gester
• posture
• spatial awareness
  People are shallow of what they see

Words ( Verbal 7%)

• no jargon
• accent
  verval leakage
  Argue: devalue the word because it is there ?

Tone of Voice (Vocal 38%)

• pitch + pace
• how to end a conversation: summarize

A driving example to demonstrate different phases of developing skills
unconscious incompetance -> conscious incompetance -> conscious competence -> unscious competence

Pareto effect
20% – 80%

The "PACR" Telephone Skills

• Pause: do not jump in tooo sonn. listen
• Acknowledge: use their name(not first name) at least once; acknowldge the feeling
• Clarify Check your understanding; Summarize
• Response: resolution or suggestion

wait the angry client run ouf steam; do not be a punching bag

Question Technique

• Open: how , when , what, which
• Leadig Question to guilde them, i.e. tell me about…, have you …
• Close Question yes/no

Set their expectation: i will ask your 10 questions ..
A perception example of M&S

Assertiveness
it is expressing your thougths/feeling/believiings in a way that doesnot violate that right of the others person

Use however, not but
employ it in a sensible way
sometimes we react in a primitive way

Excercise
how the people can misunderstading: draw circles, plane crash ..

Hongfeng Sun : 04 Mar 2005 17:22 |  Tags: Training |  Comments (0) |  Close comments |  Report a problem

Warwick sills2

Today I get a course in warwick skill certificate. here is my note:

1. Speed relationship building
2. building key skills
3. how attractive and connecting you and your product
4. how strong is the team

Tips:
Test for sales potential, bear in mind:

• it can take 3 yars to set up a business
• look at timescales in termis of intention to action, acquiring outside finance, generating sales beofore excess exprense and employing others.

entrepreneurial Apporoaches:

• Custommarketing
• Working in the fure
• flexible response
• doing/being special

Miscellaneous

finalcial planning advisor USP: indenpendent of all bank
www.warwickaddventure.org
jenny@betterbusinesslearning.com

Hongfeng Sun : 23 Oct 2004 17:25 |  Tags: Training |  Comments (0) |  Close comments |  Report a problem