November 23, 2012

Reflection of Mini–Project

Follow-up to Quality Management System/ Reliability / Maintenance ( QRM ) Jainwit Tongbai 1255321 from Jainwit's blog

Today , Friday Nov 24,2012 at almost 9:00 PM , after finishing QRM seminar.

Our team was given the task to do 'compare and contrast' quality management and Lean thinking.

Actually, we have worked over it pretty tough since the week we was given the assignment, allocated each item to team members. What we have learned from the module is :qrm_mini_project_2003_final.ppt

- Quality system that we have in today's company has been created/originated since a century ago. Starting with Deming's philosophy that he spent almost the time of his working life in quality, constituting 14 points which organisation should be adopted . It is the philosophy that teaches people/staff/employee to think and to be aware of what customers want. Management and mission must be clear and consistent to move forward. Deming’s concept is the quality subject companies should start at because it is to change the way people think and promote the communication amongst department , working across organisation. 14 points really does account.

- Ishikawa conpcept , 7 tools, is what I have learnt and actually used in my job in the past.

It is the statistics-based tool to control the critical parameter in the proess. It’s also the tool to find out and analyse the cause of the failure which later leads to the actions where directly fix the problem.It’s been developed in Japan, however it is derived from the American who exploit the quality function in Japan.

Total Quality Management is another tool which focus on the supplier-customer relation both internally and externally. TQM focusing the the communication in organisation and working towards the commitment earlier given to customer. The key function which will drive TQM to the success is people. So, people development is crucial to deploy TQM concept. Also noteworthy, TQM emphasize doing things right first time to prevent the rework operation which is all about the cost and development of quality. Next process is your customer’ oncept shall be enforced.

Six Sigma- Studying variation and remove the variation in process. This fit the problem which need a pretty high level of statistics required to analyse the process. DMAIC – Define Measure Analyse Improve and Control is the base concept to six sigma.

Lean thinking, the very important quality concept which is to reduce waste in the factory, company. It needs to first define the value that is what customers want then analyse/segregate what customers does not want, remove them then. Lean yields not only financial figures due to the decrease of cost/wastage, but also implant the culture of organisation and the way people perceived towards their job – which is the prerequisite of sustainable improvement.

To complement the business success , it depends the business application you want to apply. It depends on scale of economics and position in the market you are. However, given that all the quality tools has given the benefits to organisation in short term and long term, it is worthwhile to consider and adopt the quality system in the organisation and the most important thing is to maintain and monitoring.

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