January 12, 2006

some reflecttions about TQM ad Business Exellence

recently I HAVE bought m;any books from Amazon, much cheaper than buying from waterstone _

When I was studing my undergraduate degree, TQM this subject interests me the most. that's why I chose our EEE course. however after I look at the TQM book and Management and Quality Control this book, I have some queries and reflections I would look to blog.

Total Quality Management appeared earlier than business Excellence, and seems Business Excellence cover more holistic topics than TQM. TQM seems concentrate on Quality system, quality control tools and communication, teamwork those aspects, looks like the Process enabler and people enabler in comarison to EFQM model.

TQM foundation said the model for TQM is: Culture, communication, commitment, process, customer and supplier. I thought it seems to be the alternative names for leadership, partnership, people, Customer, process. what missing here are strategy, CSR and key performance result.

TQM looks more likely to be developed from Deming philosophy, whereas EFQM model more likely to be developed from more than Deming theories, for instance PDCA, learning organissation such theories.

MOst of my friends ask me what I am studying, I say business excellence, they dont understand at all. I say TQM, they still dont have a clue. I say, ISO9001 is as mall part of that, they will say: oh I see! quality assurance!!

such narrow and pathetic preception for most of people. quality assrance yes is quality, but quality certainly further beyond this "tangiable" thing. we are talking about quality both in terms of tangiale and intangiale aspects, those intagible things are more difficult and more important to be developed, improved for a company.

- 3 comments by 1 or more people Not publicly viewable

  1. Terrence Seamon

    Hello Yueru
    I just found your blog via Bloglines. Your entry on TQM caught my eye. I don't know what you mean by EFQM. Here in the States, Six Sigma is all the rage right now. I am just starting to learn about it. From what I can tell, it appears to be the next generation of TQM.
    I'm not so surprised by the reaction you have gotten from friends who don't seem to "get it" with regards to the importance of Quality. That's why education has always been a key component of the movement.
    All the best luck to you in your studies.
    BTW – I enjoyed your photos. Is that a hamster?
    Regards from New Jersey,
    PS – Please visit my blog and leave a comment.

    12 Jan 2006, 14:27

  2. As I understand it, TQM was a broader approach than those that went before but, possibly because of the word quality, people thought it was to do only with the product not the organisation as a whole. Interesting that Terry raised 6–Sigma as we are studying that for the next 2 modules.

    I think excellence has a better chance of success because of the words. Also because it's a better and more holistic approach. Shame it's taken 60 years to be accepted.

    Interesting that your friends don't understand it, because mine don't either, they want to know why I'm doing what sounds like an MBA in an engineering department. I usually tell them that it's a specially technically focussed MBA with more emphasis on improvement than short–term results.

    14 Jan 2006, 09:52

  3. haha, you told yoyur friends you are doing MBA? I told my friends I am doing quality course, they dont understand,only understand it may be helpful if I set up a ISO9001 company in China…_!!

    now I have to explain that my course is emphasis on improvement the whole company, then they ask why it called engineering?? how should I reply??

    15 Jan 2006, 18:10

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