All entries for Friday 11 November 2005

November 11, 2005

annoying Broadband connection

it has been 2 weeks already, my broadband connection still have problem. Bulldog sent me the wrong model with USB connection, which only allow one PC usage. my flatmate got a labtop so she could connect to the broadband when she sits in the living room, but my desktop is struggling to have the connection. and then I got a ethernet modem from internet, but Bulldog declined the connection. they said only speedtouch modem could be used under their service, I think this is kind of monopoly. then I had ordered the enthernet modem from Bulldog again, however they delayed the delivery due to their customer service staff sent the order wrongly. I rang up at least 5 times and complained, seems they cannot help me in this case.

I decide to write a short report after I finished my PPE assignment, talking about what are the problems within this Bulldog company and what they should improve really. This is a real case study, and I am sure it is not the only case happened in UK service organisations. Telewest, my previous broadband provider, has the similar problem too. nevertheless Telewest has a slightly better system to cope with all the chaos than Bulldog. I would like to put these 2 broadband service companies together and analyse the issues.

so Frustrated, I am still using my flatmate's labtop and surfing online in the living room at this moment, because Bulldog's terrible service.

November 2005

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