Another day another module. Having been studying excellence and the importance of involving leadership and people in all business activities and as far as is sensibly possible, decisions, it was a bit of a surprise to start looking into six sigma which although advertised as a total qaulity concept and philosophy for improving the entire organisation, seems to go back to time and motion studies. There is a huge reliance on statistical analysis leading change and very little on how that change should be communicated to the workers who actually have to make it work. Early days but I feel somewhat sceptical that on its own it offers as much as say, W Edwards Deming's concepts of excellence or Baldrige or the EFQM excellence model. Perhaps the answer for the time being is to think about six sigma as a tool that offers part of the solution when used under the umbrella of Excellence in the same way that ISO 9000:2000 offers a starting point and a few useful tools.
More to come on this I think.