February 04, 2009

Variation and processes

Life is Variation, would say Deming. 

Since I started working with processes in a more structured (even though quite ignorant and naive way)  I always tended to think about everything in a processual way. Everything was a process that could be improved. Having a shower, going to work, the service on a restaurant etc (actually that is something that could be surprinsigly improved in many places I go in here). 

But now I`m going a bit deeper, I think about variation. I think how I would measure, how to improve, what possible special and common causes I could find, etc etc. A FANTASTIC way to do it is playing tennis. after many years I`m playing tennis again. And tennis is pretty much about consistency. Is about keeping the ball within limits and trying to make the process harder for your adversary so that you introduce a greater variation in his process. Conceptually speaking , hitting in a way that makes things difficult for the adversary so that he gets it wrong is introducing a special or common cause variation into his system?

Just thinking....

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