Process thinking is rather addictive. – Argo`s case
As I said before since I began realising the whole process question I created the habit of always think about the processes around me. Again this happened today.
Went to Argos, they actually have a physical store in Coventry. They have a completely different selling process, where you choose on a catalogue in the store, pay on an ATM kind of thing and go and get your stuff on a balcony. Rather interesting for commoditized products. Could help appreciating the process, understanding where they saved money (Aykut was with me and we spent sometime discussing it) and them eventual problems, points of attention, how could I reproduce it somewhere else.
Very interesting process in which a whole business was created. Very good example of a connection between a process and a strategy.