All entries for Friday 27 March 2009
March 27, 2009
Reading a bit for the future KBAM PMA (still finishing PEUSS....). It came to my mind and incident and something I learn from an older person.
Many years ago I worked on a structure that had a good mix of (very!) experienced people with (very!) junior employees. I was on the second group but I had risen a bit faster so I actually worked as a kind of assistant to the general manager of the area. One day this manager was assigned to take over another area (as well as the one he already had). The are had a quite repetitive work, dealing with LOTSSSSS of papers. It was very easy to lose a paper in there (and depending on the paper it could have quite serious financial consequences).
This manager of mine was a senior person, with about 15-20 years experience but was not a formally educated person and it also had a bit of difficulties communicating, he was not good at it (even though he had some other fantastic qualities). When he assumed the new are he was appalled by the amount of paper and by the lack of organisation on some people`s desks (even though, to be fair, it seemed to work that way because loosing papers was not a particular problem of that area). The thing is that right in the begining he got everyone together (about 20 people on that area) and said that personal stuff should be kept to a minimum on the desks and that they should be very organised, with everything on defined, standardised places). He understood that by doing that the risk of loosing anything would be minimised as productivity would also increase. I did not know (and I`m pretty sure that to this day he still does not know) that this approach is the basis of the Japanese 5S way of managing the working space. Once again, he did not need to know that theory, was just common sense working (like I said very long ago here in this blog, in the end it is all common sense). That made me think, specially because I`m not a organised person. I`m not going to finish the case because this simple request, done in the way he did (and I told him I think he did not do it properly and he agreed), caused all sorts of problems, uncovering serious relantionship questions and ending with the dismissal of a employee.
That entry if for KBAM, for that reason I`ll not go down the road of discussing the communication issues. But the idea of having a organized space stickied with me. So After that I always had quite a bit of organisation when dealing with work. Documents stay on the right place, with the right names, files are organised on the computer, I always do back up, etc etc. I keep a bit of mess on the space itself, in part because it is part of me and I don`t think would be helpful to add any more stress. Besides in the last few years being creative was part of my profession and a bit of confusion, colours, information are proven to help creativity. But for production places, with many parts, objects I think the idea of having a organised space with established processes make all sense.