All entries for October 2011
October 22, 2011
Follow-up to Rollover contracts in the UK and in the EU legislation from Florent's blog
In the third Title of the first book of the french consumer code,chapter 6, called "Reconduction des contrats" (renewal of contracts) there is an article L136-1 ,created by the "Châtel" Bill of the 28th january 2005, which specifies that a provider must inform in a written form the consumer, the soonest 3 months and the latest 1 month before the end of the period autorising the reject of the renewal that he has the possibility not to renew the contract he signed with a tacit renewal clause.
The paragraph 2 specify that if this obligation of information has not been adressed to the consumer in accordance of the provisions given in the first paragraph, the consumer can terminate the contract free of charge at any moment from the date of the renewal.
The third paragraph add that this article doesn't interfere with other provisions which legally submit other contracts to particular rules concerning the information of the consumer.
A new Bill of the 30 December 2006 added that those 3 paragraphs are not relevant for operators of drinking water services and sanitation.
A last Bill of the 3 January 2008 completed that those paragraphs are relevant for consumers and non-professionals.
The"Châtel" Bill of the 28th january 2005 tending to reinforce the trust and the protection of the consumerhas been voted in order to facilitate the termination of tacit renewal contracts in all areas and especially for mobile phones contract. This vote appeared to be necessary after the french Consumer rights group "UFC-que choisir" showed that it will make the market more competitive. Indeed there is a monopoly of the 3 biggest telecoms providers of the country who represents 75% of the sector and they already have been accused of raising barriers to effective competition. In 2005, the Competition Council inflicted a penalty record of 534 millions euros for having an agreement between each other to distort competiton by exchanging confidential informations concerning the number of new subscriptions and terminations.
Today, in France, the biggest issue is to avoid the abuses of the operators trying to renew a contract by offering an application to the consumer in his package without telling him that this application will renew his contract and that he has only 7 days to withdraw his acceptance.
October 19, 2011
Writing about web page http://www.ft.com/cms/s/0/3ebd2fc0-de12-11e0-a115-00144feabdc0.html#axzz1bDgMn0B2
In the United Kingdom, the Unfair Terms in Consumer Contracts Regulations 1999 in a schedule 2, is giving an indicative and non-exhaustive list of terms which may be regarded as unfair, for example:
"automatically extending a contract of fixed duration where the consumer does not indicate otherwise, when the deadline fixed for the consumer to express his desire not to extend the contract is unreasonably early."
Ofcom (Office of Communications), which is the government-approved regulatory authority for the broadcasting and telecommunications industries, banned rollover contracts in the telecoms market. But it will take a while for the ban to be implemented in full. Providers will still be able to switch people into unwanted contracts until December 31, 2012.
An article of the Financial Times of the 14th September 2011 called "Ofcom to free BT clients from rollover deals" revealed that, according to Ofcom, about a sixth of homeowners in the UK are locked into rollover contracts. Ed Richards, Ofcom chief executive said:"Ofcom's evidence shows that automatically renewable contracts raise barriers to effective competition by locking customers into long terms deals with little additional benefit."
Ofgem, which regulates gas and electricity providers, initially proposed a ban on rollover contracts, but this has been put on hold and will form part of a wider package of measures that will be put out for consultation this autumn.
After the EU legislation, uSwitch.com,the price comparison website, says that there was a jump in the cost of the cheapest deals after the new rules which means that the change has brought more flexibility for mobile users.
In May 2011, the European Union legislation banned the sale of 36-month mobile contracts and limited the maximum term to 24 month.
A directive of the 25 November 2009 amends two directives of 2002 on that topic and amend also a regulation on cooperation between national authorities responsible for the enforcement of consumer protections laws. (see http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:337:0011:0036:EN:PDF)
According to the EU legislation of May 2011, it is said that providers must also offer 12-month deals for customers who do not want to be tied in.