VOC

Six sigma place great emphasis on the development of the mind to identify what should be learned and how the individual con proceed with learning. The central idea behind six sigma is the if you can measure how many defects you have in process you can systematically figure out how to eliminate or reduce them and get as close a zero defects as possible.

Furthermore, six sigma is a customer focus process improvement that identifies critical customer requirements and incorporate them into process selection, and implementations. Thus listening the voice of the customer it is possible to aligned your process to customer needs, this will bring to higher organisational performance.

: 08 Dec 2015 18:01 |  Comments (0) |  Report a problem