December 02, 2015


In process improvement, it is important to understand and meet the customer requirement that is the ultimate goal of the process. However in doing so, the use of DMAIC cycle helps as in understanding the process, where we need to improve it and whether the changes that we want to apply will improve the process.

Moreover, in order to meet our desired improvement, it is crucial take into account that the system of profound knowledge. In fact, only through a fully understand of these theory we can see the whole picture and through knowledge we can considering the impact of the socio-emotional factor and the presence of variations, elements that play a crucial role in the process of change.

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