All entries for Wednesday 25 November 2015

November 25, 2015

be proactive

We should understand that customer are the people who ultimate judge the process, therefore a better understand of customer requirement is crucial in guiding our process towards improvement. Therefore, understanding what customers is the first step while we are setting the process. The problem is how we could know what they want. This require strong commitment among all of the company members, particularly many activities could be promoted such as:

Face-to-face meetings

Questionnaires capturing their feedback

But the most important thing at this step is to be proactive rather than only listen them without any interest.

November 2015

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