March 24, 2007

the wierdness of mfi

Well, they’ve just lost themselves a sale (not that it’ll make much difference).

Basically, need a couple of chests of drawers and had found the right ones so go look for a person. None around (strange in itself). Amuse self by looking at the sale prices in detail. See that they don’t seem to be correct. 50% off, from £414 to £239?! Eh?! So when get a person, ask. Says that the way you have to buy the drawers is:

  1. buy the frame excluding the top and the feet;
  2. buy the top;
  3. buy the feet.

Only get the sale price on the frame, not the top or feet. Is it just me or is that completely stupid? Also, the feet on their own costed £19!!

What is more, I only found out this information by accident. It didn’t say anything about it in the shop!

Grr


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  1. anon

    MFI – Made For Idiots

    25 Mar 2007, 16:57

  2. I’ve had trouble with them in the past as well. Like their self assembly wardrobes not self-assembling properly (not by me anyway) because they put the wrong parts in the box, or some bits were missing. Took over a week to sort out, then the wood was the wrong colour, took it back again, then my mum lost her patience (it was her wardrobe) and asked for money back.

    Not been back since and that was years ago.

    27 Mar 2007, 20:06

  3. arrabella

    I have also had huge problems with MFI. I bought a bedroom and when I came home from work they had fitted the wrong design. The tradesman supplied by MFI cut my carpet so it will have to be replaced. Nobody would take responsibiliy. The manager left the company without coming to see it. The new manager came in December 2006 and said it was a disgrace and that he was seeing a lot of other dissatisfied customers. In January he wrote to me saying the joiners would be in touch – still waiting. I have written to the Chief Executive and still no action. I was referred to the ‘Executive Liaison team’ who I have had great difficulty communicating with. Don’t buy MFI has a lovely ring to it!

    18 Apr 2007, 19:33

  4. Jackie

    I bought a new kitchen and appliances via Howdens Joinery which is the trade side of MFI in November 2006. I was very pleased with the quality of everything, one or two bits were missing, but they were excellent about sending the missing bits and were more than happy for me to return any bits that weren’t used and reduce my invoice accordingly.

    Unfortunately, over the weekend (29th April 2007) the freezer went wrong and defrosted all its contents which were subsequently dumped. I contacted the Careline who sent out a refridgeration contractor who advised that the freezer was not repairable. Howdens then contacted me to arrange delivery of a new freezer and removal of the old one (taking place 3rd May 2007). They advised me that they would not cover the cost to replace the food and said I should claim on my house insurance. I have done this, but am subject to a £50.00 excess. I have contacted MFI who say they will not cover this excess or the cost of having the freezer taken out and fitted again (integrated appliance).

    Having asked them why I am having to pay for their faulty goods, they do not want to know. Anyone else had this trouble or have any advice??

    02 May 2007, 21:21

  5. Andrew

    I have had no end of trouble with the service provided by the Warrington Branch of MFI .Having chosen my son’s bedroom from the display i asked a sales man to order me one just the same.I chose to have the Bedroom delivered to coincide with buiders works and completion of decorating some three weeks later.When the units arrived i puzzed over how to make the angled corner robe as the parts suppiled looked wrong ,this got me to thinking that perhaps i had not ordered an angled corner unit and chose to revisit the store to look at the display.The display unit was an angled unit so i spoke with a sales representative and he pointed out that the original representative had ordered the wrong unit.No apology was forthcomming only an excuse that the original sales representative was a kitchen sales rep and a complete DONUT .We then continued to then place an order for a replacement corner robe and the sales rep ( Paul) who seemed to be busy at the time to plce the order but asked us to leave it with him and he would make sure that he arranged collection of the incorrect robe and delivery of the correct angled corner robe he also mentioned that he was to go on holidy the following day for two weeks but if we rang in the following morning we would be given a priority delivery date.My wife telephoned the following day and no one had any knowledge of our requirement my wife had then to go through the whole story with the manager whom had just joined the branch and had yet to meet Paul and she then had to pay for a new unit and got a delivery date 3 weeks later.The delivery arrived and yet agian MFI have messed up as no fixings were supplied .I contacted the help desk and have been given a delivery date some 3 weeks later.This is the story so far ,i have requested contact from the manager and await his explanation.The anoying thing here is that my son has now been camped down in our dining room for 10 weeks, so far 3 weeks more than needed and with the possibility,unless MFI get there finger out of a further 3-4 weeks.
    WHAT KIND OF SERVICE IS ONE THAT CONSTANTLY GETS IT WRONG I DONT KNOW HOW MFI CAN STAY IN BUSINESS I AM FRUSTRATED THAT I SEEM TO HAVE VERY LITTLE RECORCE AGAINST THEM AND HAVE TO KEEP SITTING BACK AND ACCEPTING THERE INADEQUACIES.

    21 Jul 2007, 23:19

  6. JOHNNY ORANGE

    I WORKED FOR MFI FOR 5 YEARS AS A BATHROOM AND BEDROOM DESIGNER. CAN I JUST POINT OUT EVERYONE MAKES MISTAKES AND WE’RE ALL NOT ROBOTS!!! THE AMOUNT OF TIMES CUSTOMERS WOULD COMPLAIN OVER THE SMALLEST THING WOULD MAKE US ALL FRUSTRATED AT THE SHOP!!!! COME ON GUYS WE’VE HEARD IT ALL BEFORE, DON’T BUY FROM MFI. TO BE HONEST THE AMOUNT OF SATISFIED CUSTOMERS NEVER COME FORWARD ON SITES LIKE THESE AND THEY FAR OUT NUMBERED THE DISSATISFIED. PLEASE STOP WHINGING, REMEMBER THE AMOUNT OF ENERGY YOU SPEND MOANING, YOU COULD’VE DUG A WELL IN 3RD WORLD COUNTRY, I MEAN THEY DON’T MOAN AND THAY DON’T HAVE ANYTHING. PUT YOUR LIFES INTO PERSPECTIVE AND BUY FROM MFI, THEY’RE NOT REALLY THAT BAD!!!!!!

    30 Jul 2007, 04:18

  7. JAKIE STRAW

    Can i just say that Johnny Orange is so right. People stop moaning and get on with life!!! My whole house is kitted out with MFI and I tell you the Service and Quality has been second to none. We’ve bought from the likes of Moben and Sharps before and they’re not anything on MFI. Have confidence and Buy from MFI.

    30 Jul 2007, 04:22

  8. Woah woah, people! Calm down! Ironically you’re moaning about people moaning. Also, I the last 2 comments came from the same computer. No wonder, Jackie, you got all your stuff ok – you either work for MFI, you go out with someone who works for MFI or you are Johnny Orange. (Nice names by the way…)

    Anyways, calm down! Have you never been so annoyed that you had to vent it somewhere – this is my somewhere and apparently other people’s too.

    Finally, in any big organisation there are always going to be mistakes and there are going to be people that complain about them. So let us!

    30 Jul 2007, 19:33

  9. NJay

    Well I have read all the above and yes I agree that sometimes good service isn’t advised just bad but I would say when you get bad service from MFI you get bad service. I have just spent a year designing and building an extension and the stress of all the planning etc. I ordered my bedroom that I spent an hour in MFI discussing at great length with shop assistants falling overthemselves to help. That was 3 weeks ago. Paid £500 deposit for my £3000 bedroom furniture, went in yesterday to confirm the delivery date as now the electrician has placed all the sockets and light fittings in place to the spec of the bedroom, only to be told by an insolent young assistant that I can’t now get the bedroom furniture delivered because it’s now discontinued and basically I would need to pick another one. No one batted an eye lid, not even the manager, when I asked why on earth had they not contacted me to advise me instead of waiting until I came in to confirm delivery dates. The deposit paid I was told secured the products and the price which is obviously a complete lie. The shop assistants who were so keen to take my order now disappeared around the shop like I had leprosy. The manager couldn’t be less helpful just said that he would give me my money back!! oh and I was told no point in writing or complaining to head office or indeed asking them to source any stock of the item as they wouldn’t take a blind bit of notice, they never do so I was told! Sorry Mr Orange but that’s just imcompetence and quite a big complaint!!

    06 Aug 2007, 09:06

  10. Steven Footitt

    I bought a kitchen from MFI in april. After paying the deposit and having the survey doen by the fitter I waited for the finalinvoice and delivery/installation date. After sevearl phone calls to try and get them to send me the invoice theysent me a copy of teh deposit invoice!!!!!! Nothing happened, three weeks later had to go to store to a ask to pay the final amount. They said the invoice had not been sent because the fitter had to come back a make another survey. When I contacted the fitter he said no he did not. Kitchen arrives – contract fitters arrive – kitchen installed great job – note fitters were not MFI employees. They realised that I had been sold too much work top and they could do the job with one less peice and said I could get it returned. The designer probably included the extra piece to make sure there was enough which is OK as long as tehy take back any excess lengths. MFI said no. I pointed out that unless I was a kitchen designer or fitter how would I know that there was an extra piece of work top in the design. Finally get them to take it back, still not received a refund.

    08 Aug 2007, 14:03

  11. Jayne

    I bought some bedroom furniture, a new 3 piece suite, and some office furniture from MFI in early May 2005. At this time I was living in rented accomodation waiting on the completion of my new home which was 1st July 2005.
    As I was due to go on holiday the last 2 weeks in June, we asked for the delivery date to be made early July, but we were told that there was no delivery dates in July left and that we had to accept the goods just 2 days before we went on holiday, or we would have to wait until August.
    We were getting married in august and had family coming from Scotland and Kent, so we really needed the furniture before.
    We agreed to have the furniture delivered in June, 2 days before we flew out to the states, but not all of it arrived, the bed and several other bits and pieces were missing.
    There were several damaged book shelf ends which were completely smashed to pieces, when we called the shop to advise, we were told that new peices would be re ordered, however we would not receive delivery until some time in JULY!!!!!.
    When we questioned why we could have replacement items delivered in July and not the whole order as we previously requested, no one could give us an explanation, instead we were told, that’s just how it is….....Confused???? just a little.
    Any way, we moved into our new home July 4th, and some weeks later our new suite arrived, we were told it would arrive in the morning, it turned up at 6.30pm.
    The delivery drivers were exhausted, and they were also filthy dirty.
    My new suite was cream coloured, as you can imagine, it was covered in dirty marks and because my lounge was on the 2nd floor, the guy’s had trouble getting the suite up the stairs, not because of it’s size, but because they were extremely exhausted.
    We told them just to leave the suite in the hall and we took it up ourselves, with the help of some friends, however we did have to arrange for someone to come in and clean it, which MFI did arrange and pay for.
    After another 2 weeks or so, we contacted MFI again to chase up the delivery of the bed and also replacement drawer fronts etc, and were told that we could expect delivery on 26th August, this was the day before our wedding… We were horrified, the dates were moving all the time and no one would even call us or send a letter to advise, we had to find out for ourselves.
    I was in such a state when I spoke with customer services, that I cried with sheer frustration and concern that my family would not have beds to sleep on, because I wanted everything to be just right, but nothing I said moved this person to apologise or even accept reponsability, I vowed never to buy from them again.
    However I have found myself in a position that I need to buy some more book shelves for our office, and of course I want the same ones, so I have had no option but to go back to MFI.
    I went into the store on Wednesday and it took 10 mins for me to find someone to assist, when I did find someone I was told that she dealt with Kitchens and that she would get someone else, We were passed to another lady, who I have to say looked like she was heading out for a night on the town, with her very short skirt, and loads of make up, and high heals that she could barely walk on.
    This person was as much help as a chocolate fire guard, she didn’t have a clue.

    We had to point everything out to her, and she couldn’t answer any of our questions, and to be honest I don’t think she knew the difference between a desk and a chair. She certainly didn’t know the difference between Beech to Maple.

    All I can say is, I am dreading having to buy these goods from MFI, I have looked everywhere to see if could find something else that would match up with what we already have, but had no joy. So we’ll have to go back into the shop again to make the purchase.

    10 Aug 2007, 12:29

  12. Russell Buckley

    I have worked as a kitchen designer for twenty five years and have worked for all the multiple retailers including MFI. I recently decided to leave the multiple industry due to the frustration they cause customers in so called “customer service” issues and open my own studio in Bromborough on the Wirral. (Stuart Henry Kitchens Ltd)
    I know every company will have issues at some point or other and the bigger you are the bigger the issues and the frequency at which they arrive are greater. BUT!!! the sign of a good company is how you put right the things that go wrong. This is why I now do it for myself, so excuse the play on words “don’t do it for yourself” go to somewhere that WILL do it for you.

    16 Aug 2007, 14:12

  13. AK

    WHEN YOU LOOK IN PRICE BOOK THE CHEST OF DRAWS HAS A SALE PRICE
    WHEN SELLING THE ITEM IS HAS 3 SALE CODES BECAUSE ITS A FITTED RANGLE SO U CAN CHANGE THE FEET, PUT TWO UNIT TOGETHER WITH A SINGLE TOP OR WITH TOPS ON EACH.

    IT CONVIENIANT THAT IS ALWAYS THE SALES PERSON FAULT WHY IS IT THAT CUSTOMERS NEVER READ THIER INVOICES WHEN THEY KLEAVE THE SHOP ONLY AFTER IS DELIVERED.

    AND WHEN YOU DO GET A DELIVERY LEAVE IT WEEKS BEFORE YOU CHECK IT, THEN COMPLAIN BECAUSE IT DAMAGED.

    THE CUSTOMER IS ALWAYS RIGHTBOLLOCKS

    21 Aug 2007, 00:18

  14. Roger

    My daughter had MFI design a bedroom for her and they ordered the appropriate units. When they were delivered it turned out that the assistant in the store had ordered the wrong size of bridging unit which did not match the drawer units underneath and therefore did not meet the wardobes on either side. MFI agreed that the mistake was theirs and reordered. When the new unit was delivered it was 60mm too wide. Apparently this is because MFI has changed the supplier of these units and at the same time changed the sizes sllightly. They now say that they cannot obtain the old size and have none in stock anywhere. The branch which took the order has no manager and apparently noone in charge. All they could suggest was to complain to their directors’ office but they say it is nothing to do with them and the branch must sort the problem out. So my daughter now has a fitted bedroom with a gap between the wardrobes. Having spent £1600 and been supplied with a product which is not satisfactory, nobody at MFI is remotely interested. We are now dealing with Trading Standards in forlorn hope of getting something done. Wouldn’t touch MFI again with a barge pole.

    21 Aug 2007, 21:12

  15. PLEASE STOP WHINGING, REMEMBER THE AMOUNT OF ENERGY YOU SPEND MOANING, YOU COULD’VE DUG A WELL IN 3RD WORLD COUNTRY,

    I suspect that Johnny Orange (or Jakie Straw should they turn out to be the same person) has never himself/herself dug a well in a third world country, and hence is rather ill placed to draw comparisons with the level of energy required to do so.

    Meanwhile, comment 13 is possibly the least coherent comment ever seen on Warwick Blogs. Best described by its final word.

    21 Aug 2007, 21:48

  16. telflo

    does anyone here know who supplys taps to mfi, had mine for 2 years, & its broken so need spares mfi don’t want to know about my problem, idiot i spoke to on the phone said i should have reported it within 1 year uh, does he not understand it was’nt broken then, sent mfi email no reply, any help please.

    30 Aug 2007, 07:23

  17. r.s

    Bought a pine double bed and mattress,dippy salesman put the 3 boxes in my car and when opened at home revealed correct headboard and rest of bed completely different.When i took the wrong boxes back to store i was then told the bed was out of stock(after being told the day before it was in stock in the warehouse) for 6 weeks.Salesthing said that there was one in stock at the nearest store and would get them to drop it off at the warehouse and would let me know when “i” could collect it,i asked that due to no mistake of my own could the bed not be delivered to my home address (and collect the wrong bed)at no extra charge,his answer der,we can’t do that,when asked why? he said der i don’t know but we can’t.So i’m left with a pine headboard from a £79 bed and everything except headboard from a £200 leather bed.TRADING STANDARDS HERE I COME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    31 Aug 2007, 10:47

  18. jolly roger

    customer service,quite often falls well below par. The sales consultants vary in expertise, skill, knowhow and plain old common sense, all each of you can do is get recomendations, of good planners/salespeople,and make sure it is right the first time. also keep in touch with your mfi fitters after they do the survey, and if there are any questions dont be afraid to ask the fitter or the sales person who planned the job. Try not to involve other sales staff, as this is when things start to go pear shaped,”too many cooks” etc. as mfi are such a big company delays are inevitable in stock orders, after the sale has been completed, its like a brand new order, so the process begins again. But mfi are decent company who sell decent quailty furniture, and if like anything you listen recomendations, and request a certain fitter or salesconsultant, then you shouldn’t go too far wrong.

    05 Sep 2007, 22:13

  19. Dave

    MFI = MORE F**KING INCONVENIENCE.

    11 Sep 2007, 10:42

  20. Nick Bland

    Just had an experience which is the straw that has broken the camel’s back. We’ve been renovating a house whilst living elsewhere so we haven’t been on site to check what workmen are doing. Our problems started when we foolishly bought a kitchen from MFI. To start with, MFI’s designer made an error in the layout of the kitchen which means that the dishwasher door won’t open because it hits an adjacent cupboard door handle. We’ve noticed that various handles have been “modified” to allow cupboards and drawers to be opened and closed without bashing into one another. MFI’s fitter didn’t pick up on these design errors during the pre-fitting survey or whilst actually fitting the kitchen. Also, we ordered under cabinet lighting which wasn’t installed because the fitter didn’t liase with the electrician. We only had power for the oven and hob in approximately the right places because the electrician ask us if we needed it. When the fitter came to solve the dishwasher door problem he obviously used brute force to try and reposition it and almost tore it from its hinges. To add insult to injury, neither the store staff or the fitter are willing to own the problem and see it through to completion – I’ve been given the customer service centre phone number and told to sort it out myself. Appalling customer service!!!

    13 Sep 2007, 23:01

  21. Jim

    I work for MFi and have done for 5 years now. I actually pride myself on knowing as much of the product and systems that I deal with as much as possible.

    I sell everything apart from kitchens and if a customer actually asks me about them I will pass them on. This is not out of lazyness, it is so that the customer gets the correct products and the right service expected.

    In response to the ‘wierdness of mfi’ comment, the worktop and feet are classed as accessories which are not in the sale because they are not a unit just as the cornice and plinth on everything else is not a unit. Also you dont actually have to buy the feet as they come on black plastic tiny feet to raise them off the ground so you dont actually have to pay £19 if you dont want to. The worktop is seperate because if you want to put two chest of drawers together, you will probably not want a join in the worktop which will get dirt in, so you buy a bigger worktop to go over the whole lot, that is the reason you buy it seperately!

    In response to planning errors unfortunately the company is too eager to get new products out to the customer without the proper training of consultants which is why you may find that sales errors are made which result in some of the issues raised. My advise is to make sure you speak to a kitchen consultant about kitchens, a bedroom consultant about bedrooms and so on. If no-one is available then make an appointment, the staffing levels are quite low so if we are with one customer we cant be serving another. It is a pain to come back but you may find the service improves because you should be talking to someone who knows the product, who knows the problems with putting one unit with another, and knows all the technical issues and so on.

    It is a real shame that people here have had problems. No-one working in MFi actually wants this. Sometimes it is actually the systems we work with and beyond our control, sometimes it is human error, and maybe sometimes its pure lazyness (or the fact of having not a lot of time to deal with issues).

    In-store I’m sure most of us try to help customers with delivery issues but there is a call centre for this (which we know can take a little while to get through to – but you want to try ‘o2’s or ‘grittish bas’s). In the first instance try the call centre (they are a bit like battery hens or robots but should be able to deal with any issue). If you dont get any joy then try your consultant (the name is on the front of your invoice). They will try to help you but obviously we cant work miracles. If we can get an item sent out and ensure it is the correct one then we will. If something is discontinued or on a supplier delay and not coming into the country for 2 weeks then we can t do anything. There is no harm in asking though.

    I hope that consumers understand that the consultants are sometimes as frustrated as them but there is not much we can do about it, there is no excuse for not trying though.

    I have had many customers come back who have had excellent service from start to finish. With delivering the amount we deliver there are bound to be mistakes which quite rightly need to be corrected. A builder once said to me for the few small problems you may have with getting a few parts or fittings, the price and quality of the products outweigh this which may be the reason why we are STILL in business.

    I hope I have portrayed consultants to be more than airhead idiots described here (the comment about the girl with a short skirt, makeup and high heels is a bit unjust, poor girl probably just started or hadn’t even been trianed properly). Again no excuse though but not her fault I’m sure!

    If enything I hope I have made people a little wiser when purchasing from MFI. At the end 9 out of 10 of you will be happy with the final result and product. MFI still has a way to go to satisfy the remaining percent though and iron out these issues!!!!

    14 Sep 2007, 12:39

  22. Bhoyo

    I’m a bathroom installer with MFI and pride myself on my work. The product sold by the company compares with the Dolphin’s of this world, but at a fraction of the price. (you should read the comments on Dolphins installations – scary!) Yes things do go wrong and things can be incorrectly ordered, but 95% goes right. The majority ofl people just don’t put this type of feedback on these websites.
    If you want real problems with your bathroom, bedroom or kitchen then shop at B&Q, you will then realise that any MFI problems are tiny by comparison!

    24 Sep 2007, 16:17

  23. I’m not saying that MFI are all bad. If you’d read my earlier comment then you’d see that at the time of writing the original entry I was a little bit annoyed and confused and had to vent it somehow. I myself have used MFI in the past and the service was in fact very good. I’ve used other companies for delivering stuff (not yet had the joys of getting somoeone to install anything) and have other bad experiences (e.g. moved house, ordered a bed to the new address and had the bed delivered to the old address. Fortunately the nice people at my previous address let both me and the delivery people know.)

    I actually wrote this entry not expecting any comments, and am surprised by the number. From both sides as well. Thank you all for your comments. I’m going to leave this post up and if anyone else feels the need to vent (from either point of view) then be my guest, but I have got over my MFI “experience” (if it even deserves that title!) ad shall let this entry be.

    24 Sep 2007, 19:57

  24. johnny orange

    HOW PERSEPTIVE IS ELIZABETH SHEPARD (SHERLOCK HOLMES). YES I DID INFACT WORK MFI AND NOW TRAVELLING THE WORLD WITH ALL THE COMMISION I MADE FROM HAPPY CUSTOMERS. AS THE BATHROOM FITTER SAID YOU COULD DO BETTER. NOW ELIZABETH SHEPARD GET YOUR PIPE,, YOUR SLIPPERS AND SMOKE IT. OH BY THE WAY I’M IN AUSTRALIA AND THE WEATHER HERE IS SPOT ON!!!!

    26 Sep 2007, 07:35

  25. jOHHNY oRANGE

    ...... AND YES INDEED I HAVE DUG WELLS IN KENYA FOR A CHRISTIAN ORGANISTAION AND IT WAS TOTALLY VOLUNTRY. BETTER TAHN MOANING ON THESE SITES BUT ITS GREAT TO HAVE A DIG AT PEOPLE…..

    26 Sep 2007, 07:52

  26. Russell Buckley

    To Johnny Orange.

    Hmmm. Maybe you are better off in Australia because if your work in MFI is anything like your spelling (COMMISSION) (ORGANISATION) (VOLUNTARY) (THAN) then this might be the reason why so many people have had problems with the afore-mentioned company, because they have previously employed people with a sub standard intelligence. Do us all a favour and stay there.

    26 Sep 2007, 15:27

  27. Russell Buckley

    Hey Johnny.

    Only joking. Maybe spelling is not your strong point, but at least you are in a hotter climate than me and every MFI employee and customer.
    By the way it must be a boring place if you have time to add comments to this site.

    26 Sep 2007, 15:45

  28. merlin

    For many years I have listened to and recieved comments on all the kitchen companies I have worked for(and there have been a few) but in my view for cost product quality and customer service MFI are way above the other big companies.On the other hand family companies and small firms will allways exell in there customer service because they have the time to pay attention to detail and far more to lose from a bad feedback.But you will pay for that attention!
    At the present time I am fitting for MFI (and before you say it no I hold no alligence to them what so ever, they make money from me , I make money from them and that is it.
    As a fitter we have to deal with a designer that doesn’t have a clue or a shit if your kitchen fits or not so long as they get their commision.
    Then we have to rectify any problems or design errors at the survey (UNPAID) then if after hours of work on our behalf something still goes wrong with your fit it is the fitter that you vent your frustration at even though we are only contracted to fit what MFI supply.
    The main problem being is that you go to a showroom and see a lovely kitchen and then you expect that in your house, the difference being is that your house is not a showroom it is a working kitchen.
    Your walls will not be square, your floors will not be level, you have not spent millions of pounds on designers just to get the right ambiance MFI. B&Q, Moben, etc have.
    A kitchen is a firstly a place to cook and prepare food, and yes it is probably your second living room and where erveryone hangs out.
    But customers and designers do try to do to much with a space where it is not fisicaly possible or practical to do so.
    At the end of the day you cannot make a mini into a rollsroyce no matter how much money you have.
    SO KEEP IT SIMPLE, KEEP IT CHEAP, AND JUST ADD THAT LITTLE BIT OF WOW FACTOR.

    17 Oct 2007, 01:52

  29. Russell Buckley

    The MFI adverts on at the moment do not live upto the expectation that customers want. MFI should be sued under the trade descriptions act, because they do not really have a lot of proper kitchen designers working for them, so they do not generally give good advice. It is a shame because they are probably value for money.

    22 Oct 2007, 12:43

  30. Slipddisk

    MFI do have proper kitchen designers as the software they use is a kitchen designing software also used for bedrooms and other areas of the house, these people are trained on how to measure, build, and then fit your rooms for you using this software…so there should be no sueing under the trade description act whatsoever.

    30 Oct 2007, 20:13

  31. lee bailey

    I have worked for mfi for 3 years now and i also pride myself on knowing i work for a high quality company.MFI has the second biggest delivery company next to royal mail so understandibly there will be the odd problem.It works out to be about 1 in a thousand people that have a damaged item or missing part and if this is the case MFI will get the item out as soon as possible and you can not say that we dont.All the comments on here are saying bad things about the company but out of you few people that have had a problem there are thousands more that havent.I have just read the comment above and it is rubbish the kitchen designers in the company do not give out bad advice we have regulations on what we can advise on and if the customer wants something that we wont agree to then there is a disclaimer to sign so that there would be no sueing.We as consultants are on a very low wage plus a low commission so we pride ourselves on giving the best service we can or we dont get paid.you can go to any other company and we will go as far as beating there qoutes for yourselves even though our kitchens are better quality and thats in the spec not just me saying it so you customers dont realise how much we help half the time,And then when you do come and complain you screem and shout and there is no need, We will be more helpfull if you came in and spoke to us about your problem then we will help you alot more so bare that in mind if you do buy from us again and are unlucky enough to have another problem.So now i have had my say as part of mfi and feel alot better.I will also say that i have had a bathroom kitchen bedroom and lounge/dinning furniture and out of all of that had one kitchen handle missing to which was sent to me within two weeks.thankyou for reading

    30 Oct 2007, 20:45

  32. wheatz

    i have worked for mfi just over a year and im now 18! the company as givin me a great opportunity and trained me into a great bedroom and bathroom designer! undoubtably there will be mistakes with mfi being such a big company but if customers just talked to sales staff like people rather than looking down on us when there is an issue, that issue would be resolved in the most effiecient way 100 % of the time! mistakes will be soon be a thing of the past though as from the 5th of novemeber we change suppliers and distributers who have both got proven track records meaning that mfi will be quality, reliable and affordable, now whos goin to disagree with that!

    30 Oct 2007, 23:30

  33. Russell Buckley

    If you two above read item 29 it says that MFI “do not have a LOT of proper kitchen designers” I did not say all of you. I used to work for MFI in the early 80s and I still have friends who still work in that same branch so they must like it after twenty five years. As for Wheatz, how can you be a great bedroom and bathroom designer in just twelve months?. You are not yet a designer my friend, you are a planner, it takes years to become a designer, however we all have to start somewhere and good luck to you.
    In the past three months I have had three customers come in with MFI kitchen plans and all three had NHBC, ROSPA and health and safety regulations broken within the so called designs. They were not designs they were plans and not very good ones. If the unsuspecting public bought one of those kitchens and had they or anybody else had an accident in the kitchen because of the poor planning, then any insurance would be void, also the consultant concerned could be sued for breaking the regulations. So before anybody is let loose with a customer they should have to go intensive training and have all designs looked over by a senior colleague before the customer makes the purchase.

    01 Nov 2007, 15:35

  34. Jamaal

    Look yea, you guys need to look at urselves, you are dissin a comany dat is gettin a new provider innit sez that guy in comment 32. they hav been thru a ruf patch ye and every company has that so y dont you just relax. after all they r just tryin to pro-vyde a serv1ce for you and they wud do nuffin but try their best. its da suppliers that r messin them up. y is people slaggin off MFI and quoting laws n stuff, get a job! anyways this is pointless, jus speak to these people on a personel level and im sure these guys will deal wiv ur beef. if they dont it aint cuz they dont care and arent interestd, its cuz they aint got da authority to do it, u get me. wheres the MFI compliments blog anyway…?... no me dint fink so!

    02 Nov 2007, 00:41

  35. wheatz

    im not going to deny there will be better designers out there! but i would definately say im good at my job n i would class myslef as a designer, whats the point of me doing the job if i dont believe im good at it! i had great people train me who have endless experience, so i have gained there knowledge aswell as pick up on new things! these three customers though did they give the designer enough important detail, to make sure these regulations werent broken! at the end of the day though i dnt think this website was made to insult consultants, all i can say is the people i work with all know what they are doing in there specialised areas!

    04 Nov 2007, 23:09

  36. Russell Buckley

    I apologise if my comments offended you and other good consultants out there. But there would be no need for sites like this is MFI, B&Q and others did not have so many problems with deliveries and customer follow service, granted you generally only hear of the bad ones and the more sales the more potenetiial for problems, maybe even customers are at fault for expecting studio service at DIY prices but if people part with their hard earned, then every effort should be made to make sure that it goes right first time, not second or third or worse. Congrats to those who do offer a good level of service. May I suggest you maybe working for the wrong companies. If you get the KBB review magazine there are loads of jobs for good consultants at far better pay and conditions than the usual sheds.

    Like I have said in the past I have worked for all the sheds, MFI included, thats where I learnt my trade so I thank them for that, but I have moved on. As the saying goes “you get what you pay for” This does not always mean the product either.

    05 Nov 2007, 16:17

  37. Chris Broad

    Ordered and paid for a bed and cabinet 5 Aug 07 . Got the slats for the bed mid Oct the rest noe scheduled for early Dec .

    06 Nov 2007, 13:39

  38. alan turner

    All very interesting and having purchased both bedroom and kitchen from MFI I can only confirm the late deliveries, missing items and the complete lack of interest from the store involved. I have also been told to come back as there was nobody available that could deal with me. Managers seem to be trained to be as ignorant and dismissive of customers problems ( as long as your money is in MFI coffers why do they have to bother about you anymore). My kitchen is now suffering with delamination and there answer is if its over a year old tough and make certain you keep receipts as if you query when you bought it from them they will not be able to find you on there system conveniently!!!! for them.

    07 Nov 2007, 22:34

  39. mfi product champion

    I HAVE WORKED FOR MFI FOR MANY YEARS NOW AND I CANNOT FAULT ANY OF THE MANY SERVICES WE OFFER. MFI IS A FAST GROWING COMPANY AND BECAUSE OF THIS WE NEED TO KEEP UP WITH THE LATEST DESIGNS AND FASHION TRENDS SO VERY SORRY IF STOCK IS GOING OBSELETE BUT TO BE NUMBER ONE WE NEED TO KEEP ONE STEP AHEAD OF EVERYBODY ELSE. WE DELIVER MILLIONS OF PRODUCTS EVERY YEAR AND I MYSELF HAVE MANY SATTISFIED CUSTOMERS WHO HAVE SPENT BETWEEN £1 AND £25000.00 POUNDS, AND ALSO MFI GIVES A FULL ITEMISED RECIEPT SO ALL ORDERS CAN BE CHECKED AS SOON AS THE GOODS HAVE BEEN PURCHASED SO YOU GUY’S HAVE GOT TO TAKE SOME OWNERSHIP ON THE FEW ORDERS THAT DO HAVE ISSUES.

    08 Nov 2007, 22:17

  40. Anon anonanon

    I have worked for MFI for a little over 5 years now. Firstly. my apologies to all those people who have suffered at the hands of MFI. Something you may not know is that MFI is no longer MFI. MFI are now owned by an American company who used to own a mobile phone compay. MEP I believe they are called. These people do not care about the staff they employ, or the customers their staff are selling furniture to. All these people care about is selling “MFI” in approx 18 months and making a shit load of money. The stores have been stripped of managers and admin staff, to lower wage costs, which leaves us sales persons. They then pay us £3.96 an hour. Do not get me wrong, the commissions make up for this, when we are selling things!!!!!! They also expect us to clean our showrooms ourself, “when its Quiet”. Also these people expect us to do home measures in our own time. This is when we drive to a customers house and measure up. Once again, this wouldnt be a problem really unless like our shop you get over a thousand customers a week coming through the doors. And yes you guessed it, most of them want home measures because they are too lazy to do it themselves. My point is they pay me to work 30 hours a week but if i was to do all the things im supposed to, i would be there at least 60 hours a week. Would you do it? My point is the sales staff are stressed out to the max. The way things are done changes every week because some bigwig has a bright idea. Put this alongside a difficult delivery process, difficult to please customers and bosses that dont have a clue about retail, you end up with a mess. Most regular intelligent sales people at MFI are happy to help people but you got to understand that our hands are tied most of the time. We do not make the decisions.

    11 Nov 2007, 17:53

  41. valerie graham

    My new gas cooker installed in August and lost heat early October. It was installed by Howdens joinery. The engineer came round from Appliance Force on the 20th and said he would have to order a new part. I phoned them on the 31 oct to be told that Appliance Force had closed the repair as i was getting an exchange, a new cooker. I then phoned MFI who told me that i was not getting a replacement but would go ahead and order the replacement part. I am waiting on a call to let me know when the part was in stock.I phone on the 12 November and was told the part was in stock.. i dont understand why no one had called me.. the engineer cannot come until next week as they have staff on holiday are are short staffed. Ofcourse i am totally at their mercy i have to take more time off work!

    12 Nov 2007, 10:03

  42. Anon anonanon

    One question valerie. why are you waiting on MFI to sort your appliance out. Howdens joinery fitted it. MFI and Howdens are no longer related or joined in any way. We are 2 seperate companies. Go back to them.

    14 Nov 2007, 12:26

  43. mfi product champion

    message to anon anonanon ring store 162 and ask fo s/p/ 34 love to have a chat

    14 Nov 2007, 22:28

  44. Anon anonanon

    message for MFI product champ – on day off today {friday}. will see what i can do 2moro.

    16 Nov 2007, 17:23

  45. Jen Thompson

    anonanonanon needs to get his facts right. Valerie Graham bought the cooker from MFI, not Howdens, and it is MFI who are responsible. Very sorry if your working conditions are poor (and £3.96 per hour is below the minumum wage and is illegal), but that is not the customer’s fault. On four occasions we have bought kitchens or bedrooms from MFI. Every time, we are assured that the missing or damaged parts we experienced previously would not happen again, but they always do. We ordered a bedroom on 4th October and were told that delivery was about two weeks, although one of the parts had a six week delivery. Fine, we said. We’ll take delivery of it all in six weeks. Guess what? When it came, the part that had a six week delivery was missing and would be delivered two weeks later. When I rang customer services to complain I was told that was a mistake. Good, I thought. I’ll be getting it very soon. The mistake, however, was that it would not be delivered two weeks later but three weeks later. The telephone operators simply churn out their pre-written answers and apologise, but not very convincingly. I’m not going to call them back because it’s not good for my blood pressure. Never again.

    20 Nov 2007, 17:13

  46. Anon anonanon

    Firstly jen, please point out to me, where it says that valerie bought the appliance from MFI. I must have missed it. Secondly, a commission based job does not fall within the minimum wage structure so I think its yourself who needs to get her facts straight. Thirdly, it clearly states on your receipt that the delivery date that you are given is an ESTIMATED date. Do you know what that means? Also, by law, MFI have 28 days to rectify any delivery issues that occur. Im sorry we are not perfect, but lets face it, worse things happen at sea dont they!!!!

    22 Nov 2007, 12:31

  47. Jen Thompson

    Firstly, Anon anonanon, if Valerie didn’t buy the appliance from MFI, why did they offer to get her a replacement part. Because she did buy it from them and they WERE responsible. How on earth can the fitters be responsible? Secondly, commission should be over and above the minimum wage. MFI are breaking the law if they are making up your wages by commission. I am perfectly aware what estimated means. Do you know what facts are? My facts are right. Look at the DTI website which will explain your rights under employment law.

    I can understand mistakes happening, but not every time somebody buys something. Are you so stupid that you cannot realise that websites dedicated solely to MFI’s appalling delivery record means that there must be something wrong with the system. Why does MFI need to say that delivery dates are estimated? Any reputable company would be able to tell customers exactly when goods are going to be delivered.

    Yes, worse things happen at sea. They are happening all over the world right now. That does not mean you can abrogate your responsibilty. Do you know what that means? I suspect not. If your attitude is typical of all MFI staff, no wonder nobody cares about the customer.

    22 Nov 2007, 18:54


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