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November 17, 2011

Web of Knowledge error message when exporting references

We have had reports of people getting an "internal service error" when exporting references from the Web of Knowledge. Despite the error message, the references will have been tranfserred. The advice from the Helpdesk is as follows:

"Wait until all the results are fully loaded – this can take some time due to present problems, but loading of results should be completed fully before attempting to Export marked records . (This will need to be watched carefully as results are shown before all pages of results are fully loaded.) Although error messaging may be displayed – move to the EndNote web tab/link available. Check the EndNote Web page for exported references by ensuring that the results are ordered by latest date (it appears that it is defaulting by listing by Author) it may appear as if they are not exported if there are records from previous downloads in the folder. Due to the slowness of the services it may help to export records in smaller batches."


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