All 6 entries tagged Problems
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February 26, 2010
We've received several reports recently of PC users suddenly losing sight of their EndNote Web Cite-While-You-Write (CWYW) tab in Word 2007. This can be both frustrating and perplexing, so here's guidance on steps to take should this happen to you. In the majority of cases, this should restore the tab.
If no tab appears at all, on a local (i.e., your own) computer, first try reinstalling the EndNote Web CWYW plug-in, downloading the file from your EndNote Web account. For IT Services computers, installing external applications is not an option; you may instead, however, access EndNote X3 from the internal network and run this on any University computer, which should restore the plug-in. (The CWYW plug-in ought to be active on all IT Services computer workstations in the Library, as part of an automatic installation of this desktop version of EndNote on the PCs.)
If you still don't see a tab and have tried reinstalling the EndNote Web plug-in (on your own PC) or running EndNote X3 (on an ITS machine), chances are that the EndNote Web CWYW plug-in, although installed, has been deactivated or disabled within Word 2007. In this case, the following steps should reactivate the tab:
Open up Word and right-click on the Ribbon (the bit where the tabs are and the EndNote Web tab is missing from).
Choose Customize Quick Access Toolbar.
Select Add-ins from the left-hand column.
To work, the EndNote Web plug-in files should be listed under the Active Application Add-ins heading. If they are not, use the Manage function at the bottom of the screen, clicking Go to access a tick-box screen, activating disabled/deactivated EndNote CWYW components by type in turn.
Close the dialog box. The tab should now be activated and visible within Word 2007.
As a follow-up to a previous posting, software solutions to the problem importing data for the year 2010 into older versions of EndNote desktop (8 to X2) are available to download from the EndNote website.
Note that, as mentioned before, users of EndNote Web and the current version of EndNote desktop (X3) were unaffected by this problem, and so need take no action.
February 23, 2010
The Firefox plugin standard has changed and the EndoteWeb 2.8 plugin will no longer register in Firefox 3.6. Staff at Endnote are working to resolve this problem and we will update this entry when the problem has been fixed.
December 23, 2009
It is possible some of you may have moved from EndNote Web to using the desktop version of EndNote (now in version x3), or indeed be using both the Web and desktop versions of the software, and moving your references between them. Should you be using the desktop version, IT Services report cases of older versions of EndNote (X2 to 8) encountering problems importing year data for items published in 2010 or later. When this occurs, the year may be added manually - see http://www.endnote.com/support/Faqs/Import/faq20.asp for further details.
Note that it is only the year data that fails - all other reference data is imported correctly. The good news is that these issues do not impact on EndNote Web (hurray!) or indeed the latest available version of EndNote desktop.
May 08, 2008
If you try and log into EndNote Web and get the message that your username and password is incorrect, even when you know you typed the correct information, it might be because EndNote is accessing an old version of the login page stored in your web browser's cache.
To get round this problem, you just need to clear the cache which you can do as follows:
Internet Explorer Users:
- Click on the Tools option in the menu bar at the top of the Internet Explorer screen.
- Click on Internet Options.
- Click on the Delete Cookies button and wait for it to finish.
- Click on the Delete Files button and wait for it to finish.
- Click on OK.
- Click on the Tools option in the menu bar at the top of the Firefox screen.
- Click on Clear Private Data.
- Click on the Clear Private Data button and wait for it to finish.
May 06, 2008
If you try and enter the name of an organization in the Author field, you may find it looks strange when you come to format your bibliography.
For example, typing World Wide Web Consortium (W3C) as the author would be displayed as W.W.W. (W3C) in your bibliography.
There's a very simple way to make it display correctly: simply add a comma at the end of the author. So, in the example above, type:
World Wide Web Consortium (W3C),
This fools EndNote Web into thinking that everything before the comma is the author's second name. As such, it will now display properly in your bibliography or reference list.