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April 08, 2008
A few people have reported a problem where their EndNote Web toolbar is not working. Clicking on a button does not produce an error message, but nothing happens. This may be due to other programs (or add-ins) installed in Word which stop the toolbar from working properly.
If this happens, close Word, open up Windows Explorer and go to C:\Program Files\Microsoft Office\Office\Startup and delete any add-ins which might be causing a problem. Add-ins known to cause a conflict include the following:
- Copernic Agent
- Adobe/Macromedia FlashPaper
- Adobe Contribute C3
- ScanSoft/Nuance PaperPort or PDF Create!
- MSWordXML Toolbar.dot
For more detailed advice, please click here.