All 2 entries tagged Cache

Clearing the stored information in your web browser

Very often, if you get an error message, or are unable to log to your EndNote Web account, this is because your computer has stored an old version of the webpage you are trying to look at, and is using that instead of the latest version.

The way to solve this problem is often just to clear the cache (stored pages) in your web browser. Here's how to do it for Internet Explorer, Firefox and Google Chrome

Internet Explorer Users:

1. Click on the Tools option in the menu bar at the top of the Internet Explorer screen.
2. Click on Internet Options.
3. Click on the Delete Cookies button and wait for it to finish.
   
4. Click on the Delete Files button and wait for it to finish.
5. Click on OK.

Firefox Users:

1. Click on the Tools option in the menu bar at the top of the Firefox screen.
2. Click on Clear Private Data.
3. Click on the Clear Private Data button and wait for it to finish.

Google Chrome Users:

1. Click on the Spanner button (Customise and control Google Chrome) in the top right hand corner of the screen.
2. Click on Clear browsing data
3. Tick all the boxes and click the Clear Browsing Data button.

: 23 Oct 2008 15:39 |  Tags: Cache Clearing Your Cache Troubleshooting |  Comments (3) |  Close comments |  Report a problem

Logging in problems? Password not recognised

If you try and log into EndNote Web and get the message that your username and password is incorrect, even when you know you typed the correct information, it might be because EndNote is accessing an old version of the login page stored in your web browser's cache.

To get round this problem, you just need to clear the cache which you can do as follows:

Internet Explorer Users:

1. Click on the Tools option in the menu bar at the top of the Internet Explorer screen.
2. Click on Internet Options.
3. Click on the Delete Cookies button and wait for it to finish.
   
4. Click on the Delete Files button and wait for it to finish.
5. Click on OK.

Firefox Users

1. Click on the Tools option in the menu bar at the top of the Firefox screen.
2. Click on Clear Private Data.
3. Click on the Clear Private Data button and wait for it to finish.
   

: 08 May 2008 17:06 |  Tags: Cache Error Messages Errors Logging In Password Problems |  Comments (0) |  Close comments |  Report a problem