All entries for February 2010

February 26, 2010

Restoring "disappearing" EndNote Web tabs in Word 2007

We've received several reports recently of PC users suddenly losing sight of their EndNote Web Cite-While-You-Write (CWYW) tab in Word 2007. This can be both frustrating and perplexing, so here's guidance on steps to take should this happen to you. In the majority of cases, this should restore the tab.

If no tab appears at all, on a local (i.e., your own) computer, first try reinstalling the EndNote Web CWYW plug-in, downloading the file from your EndNote Web account. For IT Services computers, installing external applications is not an option; you may instead, however, access EndNote X3 from the internal network and run this on any University computer, which should restore the plug-in. (The CWYW plug-in ought to be active on all IT Services computer workstations in the Library, as part of an automatic installation of this desktop version of EndNote on the PCs.)

If you still don't see a tab and have tried reinstalling the EndNote Web plug-in (on your own PC) or running EndNote X3 (on an ITS machine), chances are that the EndNote Web CWYW plug-in, although installed, has been deactivated or disabled within Word 2007. In this case, the following steps should reactivate the tab:

  • Open up Word and right-click on the Ribbon (the bit where the tabs are and the EndNote Web tab is missing from).
  • Choose Customize Quick Access Toolbar.
  • Select Add-ins from the left-hand column.
  • To work, the EndNote Web plug-in files should be listed under the Active Application Add-ins heading. If they are not, use the Manage function at the bottom of the screen, clicking Go to access a tick-box screen, activating disabled/deactivated EndNote CWYW components by type in turn.
  • Close the dialog box. The tab should now be activated and visible within Word 2007.

EndNote desktop 2010 bug – patches and fixes

Follow-up to EndNote desktop 2010 bug from EndNote Web

As a follow-up to a previous posting, software solutions to the problem importing data for the year 2010 into older versions of EndNote desktop (8 to X2) are available to download from the EndNote website.

Note that, as mentioned before, users of EndNote Web and the current version of EndNote desktop (X3) were unaffected by this problem, and so need take no action.


February 23, 2010

Firefox 3.6 EndnoteWeb plugin not compatible

The Firefox plugin standard has changed and the EndoteWeb 2.8 plugin will no longer register in Firefox 3.6. Staff at Endnote are working to resolve this problem and we will update this entry when the problem has been fixed.


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  • I haven't heard any news about the endnote plugin in firefox 3.6 it is now April? Any word on how mu… by Matthew Krampe on this entry
  • Please note that Thomson are planning to release a patch for EndNote X2 in early 2010 followed by a … by Stephanie Marshall on this entry
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