April 08, 2008

My EndNote Web toolbar is not responding

A few people have reported a problem where their EndNote Web toolbar is not working. Clicking on a button does not produce an error message, but nothing happens.  This may be due to other programs (or add-ins) installed in Word which stop the toolbar from working properly.

If this happens, close Word, open up Windows Explorer and go to C:\Program Files\Microsoft Office\Office\Startup and delete any add-ins which might be causing a problem. Add-ins known to cause a conflict include the following:

  • DYMOWordAddin.dot
  • SnagIt
  • Copernic Agent
  • Adobe/Macromedia FlashPaper
  • Adobe Contribute C3
  • ScanSoft/Nuance PaperPort or PDF Create!
  • MSWordXML Toolbar.dot
  • EZPhoto
  • Workshare
  • Redaction.dot

For more detailed advice, please click here.

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