All entries for Thursday 17 November 2011

November 17, 2011

Web of Knowledge error message when exporting references

We have had reports of people getting an "internal service error" when exporting references from the Web of Knowledge. Despite the error message, the references will have been tranfserred. The advice from the Helpdesk is as follows:

"Wait until all the results are fully loaded – this can take some time due to present problems, but loading of results should be completed fully before attempting to Export marked records . (This will need to be watched carefully as results are shown before all pages of results are fully loaded.) Although error messaging may be displayed – move to the EndNote web tab/link available. Check the EndNote Web page for exported references by ensuring that the results are ordered by latest date (it appears that it is defaulting by listing by Author) it may appear as if they are not exported if there are records from previous downloads in the folder. Due to the slowness of the services it may help to export records in smaller batches."

November 2011

Mo Tu We Th Fr Sa Su
Oct |  Today  |
   1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30            

Search this blog



Most recent comments

  • I haven't heard any news about the endnote plugin in firefox 3.6 it is now April? Any word on how mu… by Matthew Krampe on this entry
  • Please note that Thomson are planning to release a patch for EndNote X2 in early 2010 followed by a … by Stephanie Marshall on this entry
  • Thanks I've been struggling to get it right. by on this entry
  • Thanks, very useful. by on this entry
  • Why, thank you very much kind sir! by Katharine Widdows on this entry

Blog archive

Not signed in
Sign in

Powered by BlogBuilder