November 23, 2011

Export references from Factiva

You can download references from Factiva directly into your Endnote Web account. Watch the following video from NTU (Singapore) to find out how:

November 17, 2011

Web of Knowledge error message when exporting references

We have had reports of people getting an "internal service error" when exporting references from the Web of Knowledge. Despite the error message, the references will have been tranfserred. The advice from the Helpdesk is as follows:

"Wait until all the results are fully loaded – this can take some time due to present problems, but loading of results should be completed fully before attempting to Export marked records . (This will need to be watched carefully as results are shown before all pages of results are fully loaded.) Although error messaging may be displayed – move to the EndNote web tab/link available. Check the EndNote Web page for exported references by ensuring that the results are ordered by latest date (it appears that it is defaulting by listing by Author) it may appear as if they are not exported if there are records from previous downloads in the folder. Due to the slowness of the services it may help to export records in smaller batches."

February 26, 2010

Restoring "disappearing" EndNote Web tabs in Word 2007

We've received several reports recently of PC users suddenly losing sight of their EndNote Web Cite-While-You-Write (CWYW) tab in Word 2007. This can be both frustrating and perplexing, so here's guidance on steps to take should this happen to you. In the majority of cases, this should restore the tab.

If no tab appears at all, on a local (i.e., your own) computer, first try reinstalling the EndNote Web CWYW plug-in, downloading the file from your EndNote Web account. For IT Services computers, installing external applications is not an option; you may instead, however, access EndNote X3 from the internal network and run this on any University computer, which should restore the plug-in. (The CWYW plug-in ought to be active on all IT Services computer workstations in the Library, as part of an automatic installation of this desktop version of EndNote on the PCs.)

If you still don't see a tab and have tried reinstalling the EndNote Web plug-in (on your own PC) or running EndNote X3 (on an ITS machine), chances are that the EndNote Web CWYW plug-in, although installed, has been deactivated or disabled within Word 2007. In this case, the following steps should reactivate the tab:

  • Open up Word and right-click on the Ribbon (the bit where the tabs are and the EndNote Web tab is missing from).
  • Choose Customize Quick Access Toolbar.
  • Select Add-ins from the left-hand column.
  • To work, the EndNote Web plug-in files should be listed under the Active Application Add-ins heading. If they are not, use the Manage function at the bottom of the screen, clicking Go to access a tick-box screen, activating disabled/deactivated EndNote CWYW components by type in turn.
  • Close the dialog box. The tab should now be activated and visible within Word 2007.

EndNote desktop 2010 bug – patches and fixes

Follow-up to EndNote desktop 2010 bug from EndNote Web

As a follow-up to a previous posting, software solutions to the problem importing data for the year 2010 into older versions of EndNote desktop (8 to X2) are available to download from the EndNote website.

Note that, as mentioned before, users of EndNote Web and the current version of EndNote desktop (X3) were unaffected by this problem, and so need take no action.

February 23, 2010

Firefox 3.6 EndnoteWeb plugin not compatible

The Firefox plugin standard has changed and the EndoteWeb 2.8 plugin will no longer register in Firefox 3.6. Staff at Endnote are working to resolve this problem and we will update this entry when the problem has been fixed.

December 23, 2009

EndNote desktop 2010 bug

It is possible some of you may have moved from EndNote Web to using the desktop version of EndNote (now in version x3), or indeed be using both the Web and desktop versions of the software, and moving your references between them. Should you be using the desktop version, IT Services report cases of older versions of EndNote (X2 to 8) encountering problems importing year data for items published in 2010 or later. When this occurs, the year may be added manually - see for further details.

Note that it is only the year data that fails - all other reference data is imported correctly. The good news is that these issues do not impact on EndNote Web (hurray!) or indeed the latest available version of EndNote desktop.

January 06, 2009

Current Index to Statistics

If you want to import references from Current Index to Statistics into your EndNote Web account, here's how to do it.

Stage One: Doing your search in Current Index to Statistics

  1. Do your search as normal.
  2. Choose how many references you want to save (the default is the first 50).
  3. Choose Refer as the Display Format from the drop down in the grey bar towards the top of the screen.
  4. From the Internet Explorer or Firefox menubar, shoose File > Save As.. and save the file as text file.

Stage Two: importing your references into your EndNote Web account

  1. Click on the Collect tab.
  2. Choose Import References.
  3. Click on the Browse button and find the file you have just saved.
  4. From the Filters drop-down menu, select Refer BibIX.
  5. From the To drop-dowm menu select the group you want the references sending to
  6. Click on Import.

December 17, 2008

IEEE Xplore: importing references to your EndNote Web account

To import references from the IEEE Xplore database into your EndNote Web account, you need to do the following:

Stage One: saving your references in IEEE Xplore

  1. Do your search as normal.
  2. Tick the box to the left of the references you want to keep.
  3. Click on the View Selected Items button.
  4. On the left hand side of the screen, in the Download Citations box, select the option EndNote,ProCite,RefMan from the drop down menu.
  5. Click on the >> button and save the file as normal.

Stage Two: importing the references into EndNote Web

  1. Click on the Collect tab.
  2. Click on Import References
  3. Click on the Browse button and find the file you have just saved.
  4. Click on the drop-down menu labelled Filter and select RefMan RIS.
  5. Click on the drop-down menu labelled To and select the group you want to send your refernces to.
  6. Click on the Import button.

You will see a confirmation message that the references have been added to your EndNote Web account,

December 12, 2008

ASCE Research Library

If you want to take records from the ASCE Research Library and put them into your EndNote Web account, here's how to do it

Stage One: saving the references in ASCE Research Library

  1. Do your search as normal.
  2. Tick the box to the left of the references you want to keep,
  3. From the drop-down menu labelled Article Options (just above the list of results), select EndNote (Generic)
  4. Click the Go button.
  5. Save the file as normal.

Stage Two: importing the references into your EndNote Web account

  1. Log into your EndNote Web account.
  2. Click the Collect tab.
  3. Click Import References.
  4. Click on the Browse button and find the file you have just saved.
  5. From the Filters drop down menu, select the option Endnote Import.
  6. From the To drop down menu, select the group you want to send the references to.
  7. Click the Import button.

December 08, 2008

Entering a Company Name in EndNote Web

If you have to enter a reference to a company (for example, if you are referencing an annual report), you need to be a little careful how you type it in the Author box.

For example, let's assume you want to add a reference to the American Marketing Company, Inc.

If you type American Marketing Company, Inc as the author, Endnote Web will treat the Inc as the author's first name, so in your bibliography, it will be listed as American Marketing Company, I.

The solution? Easy! Just put an extra comma in the author name. So, you need to type it as American Marketing Company,, Inc. or American Marketing Company, Inc.,

This will make sure it displays properly in your bibliography.

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