Crerating Business Excellence – after module reflection
The module Creating Business Excellence was my first module taken at MBE, introducing me to a totally new learning experience - no traditional lectures, group work, seminars, blog writing, presentations, discussions; tutor being a facilitator, not a lecturer. As such, CBE brought to my mind the reflections about the module content and also about the way it was created and delivered by our group.
Excellence models seem to be a powerful tool which help organizations throughout their journey towards excellence. It was interesting to realise that these are actually people who constitute the key point of interest of each model. Although I was surprised that annual performance assessment and based on a reward and recognition promotions is against the philosophy of excellence models because it does not promote group work, collaboration nor sharing knowledge. It was enlightening to realise the links and dependencies between an organisation’s improvement and the personal development of its people.
The principles of the excellence models might facilitate their adaptation in some cultures, such as Deming’s model in Japan, while being a difficulty in others, i.e. introduction of the same model in the USA. This fact made me think that it is important not only to understand what guidelines the theory is providing, but also how an organisation plans to endeavor to excellence.
The second important learning concerned measurement of results and imperfections of widely used paired comparisons. Realising that not only analysing data within its history and context is necessary, but also establishing what numbers are within the normal, in order to differentiate signals from noises and change the process only when necessary.
Last but not least, my professional experience definitely confirms that leaders’ engagement stimulates employees’ attitudes and behaviours. At KPMG I really enjoyed working with my boss who, even giving me challenging tasks, was always supportive and open for discussions and my suggestions. He knew how to recognise our efforts and was on board at difficult times, not only by giving directions, but being a part of the team delivering the project with us.
As far as the learning environment is concerned, I find it enjoyable and challenging at the same time. It requires maturity and self-motivation to seek for knowledge. Also it encourages development of soft skills, such as communication, active listening, presenting, working in multicultural environment. It allows to learn patience and understanding for other cultures and personalities, bringing possibility to gain benefits from different experiences.
Additionally new tools has broadened my horizon - mind mapping, time (or rather ourselves) management and new way of brainstorming. I am trying to use them in my day to day life and my academic life, specially mind mapping and schedule planning. I am expecting that those tools will enhance my experience at MBE and facilitate my personal journey towards excellence.
To sum up I can admit that the first two weeks confirmed that I choose the right course.