All entries for February 2015
February 22, 2015
On Thursday, we did a presentation about CSR. This presentation not really good, and I have some thinking about how can I do in te future.
First, divide the task more efficiency. In my group it was Francis and dev. And we decided Francis to do the last part. But I think that is very important and difficult part of the whole presentation. And Dev and I did not help her much.
Second, the important part did not have enough time to present. On my presentation, we spent 12mins to present the definition, that it is not very good and result that is no time to present the most important part- comparison and recommendation. So, in the future, we need to identify which part is more important and left enough time for it.
http://moodle.warwick.ac.uk/pluginfile.php/251415/mod_resource/content/1/19-feb/Untitled-143/Player.htmlthis is the link of presentation, we are team 4(the last one).
On Wednesday afternoon, we had a talk about CSR. It was given by a graduate student from Warwick. She introduce the definition of CSR and how did she apply it into her company. After this talk, I found that even the CSR will cost money to do it, but it is worth. It can be deployed into every industry or any business. Because CSR not only can protect the environment, but also can effect people. It many company use CSR, the people also will have that sprite.
In my country china, the CSR deployment still need to be improvement. It need to changer the company’s owner’s mind, do not just for the profits, and we need a big more concern the environment.
February 21, 2015
On Tuesday, our class was ‘hotel simulation’ and at the beginning, we need a leader but I don't really want to be leader because I know it will be very hard and long day, I afraid if I can handle it. But thanks to my teammate: Fatima, Francis, Hussein, Saisha, Carina and Dev, they encourage me to be a leader, and I raised my hand to do it.
During the paper reading, I found it is a little bit difficult, that make me realise I need to improve my reading skill. And when the reading time up, we back to classroom. I try to make our team member together and give them a brief, but it seems not esay to go through. I only can stand a corner and explain to them. When my Deputy leader Fatima came back, she shows her strong leadership to organise the team member, and all the time they did their job, I stand back and sometimes point out the mistake.
I found the leader have a clear strategy is one thing, and the actual implementation of the strategy into reality is another matter. Even you have a gold but organise very bad, it cannot be success. And lack of confidence is another problem of me. Because this is the first time I be the leader, I totally have no idea how to do.
After the excise, I think a lot, Perhaps at the beginning of the simulation, I need to set up the role for everyone, just like a real company have advertisement sector, financial sector, marking sector etc., they give the result to two leaders to make the decision.
Even that is not a very successful experience, but I did try my best. And in the future, I will never afraid to be a leader. So, thanks to this module and thanks to Pauls, Pauls let all people to be a leader at least once.
Maybe in the future, not every one can be a leader, but that experience will has affect to them all the life.
On Monday, we have a exercise called coffee time, it is about the coffee machine be putted to a far and small kitchen. And there is one manager and four employees. The employees need to communicate with the manager and find out how to solve this problem. My role was an old employee which stayed on the company longer than the manager, so I allowed to have coffee as much as I want. Can I talk to my manager which was Francis. And that meeting was very successful. And after that, I found some skills I learned:
First, the complaint should be kept unobstructed channels.
Foster a culture in the enterprise, any employee has the right to lodge a complaint to the authorities on an event, especially in the high-tech enterprises. Thus, between employees and businesses can communicate effectively, employees believed to be involved in the management, there is a sense of ownership, will be more active efforts to work. Like in the ‘coffee time’, we have a problem that we can direct discuss with the manager in order to fine out the solution.
Second: To deal with complaints quickly and fair.
Otherwise, employees complained each other, resulting in low morale, affecting the normal work. Finally, still need to solve the initial complaint and its negative impact. Again, we discuss with manager, let the leader level people know what we want, and how to solve it.
Third: listening intently.
From a psychological point of view, when people think they have been treated unfairly or depression, the best solution is to say the feelings in order to ease the psychological pressure and the resulting uneven. So, when staff complaints, employees need to understand the feelings, listen patiently. In listening to the process, it should not define their position in order not to hurt people's way to find the root cause of the problem. In the ‘coffee time’, Francis had a very good patient, she listened every employees’ requirement, she let us came down very quick. I think that is the personality of Francis is very soft and gentle. It will have the effect on leadership style.
Fourth: to create a positive atmosphere for conversation.
After employees speaking, the first response to the trust of employees expressed his thanks and asked employees to make reasonable suggestions, involved in the handling of this complaint. Thus, the staff to relax tension and gradually accept you psychologically. At this point, frankly indicate your position, matter, to influence complaints against itself and events. Francis also create a positive environment for discussion, it helps everyone and involve it.
Fifth: handling complaints feedback.
After dealing with complaints, things did not end, the need to make this complaint tracking feedback, make sure that the correct solution. Francis gave her suggestion for employees. And finally all employees agree of it.
That was a successful meeting.
February 13, 2015
Yesterday we had a lesson about Coaching. The first I hear this word, I can image the football coach, basketball coach. etc. But after the explanation. I understood "coaching" is not to same as what I think. But many people such as me are always confuse about therapy, consulting and mentoring. These people are helping clients to improve their performance but not the professional coaching.
Therapy focus on the past and help to fix the problem. Consulting provides the analysis and the plans for the company, just like to give the answer. And mentoring have a hugh knowledge, like a teacher to help a student to be success.
But coaching is total difference with above, professional coaching will give differ type of conversation. It always asking questions but not give the answers. It focus on the client’s problem and helping the client to make its future plan. And professional coaching has the skill about listening.
February 12, 2015
Today our group discuss about the new presentation about the GE firing system. In my opinion, this system have help to keep all the employees innovation. But reduce loswet 10% maybe will make the risk for the company. In order to make out of the system to achieve the desired functionality, reduce risk, there are a few principles can be referenced.
First, the attrition rate should not be fixed. Because fixed rate of firing will lead everyone under the fear, it will effecet the performance.
Second, the performance should not be compared with each other between employees. Want to be fair to compare different people, will only lead to negative competition between each other.
In addition, the system should not be eliminated for a special event services. In order to rationalize the performance of dismissal due to certain non-distorted system away, just let the credibility of the bankruptcy system, causing employees to resist.
Elimination of the organization has always been a last resort punishment for employee performance, it not only affects the parties, but also affect other people left behind. How to do it properly, making it a tool to enhance the competitiveness of the organization, rather than hinder, the leadership will be essential task inescapable.
February 10, 2015
Leaders provide the direction of things, you need to grasp the development direction of the organization from a macro, long-term planning for the organization, but we should always think about how to break the natural order, and innovation, by carrying out innovative activities for organizational change. Leaders of the organization to be solved is the development of fundamental issues, but also on the future organization to some extent predictable, in general, their work should have a broad, innovative and forward-looking. Managers need to do is something specific, you need to do under the existing planning guidance in detail the work to contribute to the organization of daily work, managers need to study not change, but how to maintain and stabilize the current good condition maintain, so sometimes managers will make some repetitive tasks, managers do not need to treat excessive trace the origin of the problem, they have to do is to have a good solution to the problems, in general, their work has a specific character, repeatability reality.
As mentioned in many articles as the leader in the activities of the main use of personal charm, good leader with charisma affect their subordinates, so they are willing to obey the leader, willing to follow the leader says to do it. The managers seem to be more inclined to the powers conferred on the use of the organization to do something, the manager with the authority to establish the majesty makes the lower level "fear" and had obeyed the managers’ command, to do things according to their instructions.
A good manager can be learned and cultivated, but good managers are more likely congenital.
The leader asked to do the right thing. Managers require to do the thing right.
February 09, 2015
The modern society is not only the competition of knowledge and capital strength, more is a team strength competition. The talented person in the enterprise is not only the independent performance of professional skills, more important is to have a sense of participation and a sense of mission of the team goal, so people only into the team in order to play a greater potential, so we should learn to cooperate with others.When we give of their time, energy, passion and wisdom to the team at the same time, the team also can give us a platform for growth and development opportunities.
Team work depends on the cooperation between people, realize win-win cooperation from the team spirit to firmly establish the. Team spirit is in the modern enterprise management is emphasized, attaches great importance to team spirit, because it can produce enormous function.
To keep the teamwork spirit and cohesion in the daily work, communication is an important part. The relatively smooth communication channels, frequent exchange of information and makes each member of the team does not have the feeling of oppression, then the work will become easy to produce results, the target can be realized smoothly. It also contains a good leader and set the accurate target, or the direction.When the goals of the individual and team goals, employees will be produced in the company's trust, will improve the morale.
Today is the first day back to WMG for the leadership class. The topic in the morning was [feedback]. Which was one team discuss and another team watch and listen. Then give the feedback to the discuss team. This excise can improve both two teams.
I think effective feedback mechanism is a necessary condition to achieve the goal. Whether in management or in guidance activities, for some of the problems, the person who will give the feedback does not need to implement a punitive way immediately, they only need to explain how to do. In the feedback, encouragement and criticism need to correctly use. The basic way to encourage and criticisms are to grasp, cannot be neglected. Encouragement is important, but not exaggerated; criticism for errors and problems to be timely, careful, not ridicule and sarcasm. To encourage and criticize practical results, the key is understanding and respect, with a keen sense of intelligence and communication remedy.
The Observer of me was Yumeng, she recorded everything I said, after the team discuss. She gave me every smooth feedback, she pointed out what is my weakness and how can I do it better in the future. From feedback excise, I got some feeling and thinking, feedback is very good between team members or friend, because they can keep improve together.