September 26, 2010

Some thoughts with Shonn

Just got some thoughts flew over my mind while discussing with Shonn, and wanna take them down...

我們要教的是“思考”這件事,而不是“某個事實” What we should teach is "critical thinking", not "Some Facts".

事實可能會因為不同的時代或情況而改變. 但思考的能力和價值卻是永恒的 Facts might change over time or situation, but the power and value of thinking is eternal.

如果考試只是單純在考學生對於「事實的記憶能力」,那我反對考試,但如果今天考試能考出學生的思考深度,創意,那我不反對,因為後者相對來說,較為公平。If exams are simply trying to test the student's ability to memorise facts, then i object exams; but if exams can test the depth of thinking or creativity of the student, then i don't object - because the second one is relatively more fair.

考試其實應該是要考學生到底學習到了多少,但不以這個決定學生的成敗,而是利用考試的結果去改進該如何加強學生的學習和教學品質. Actually Exams should be testing how much have the students learned without using the outcome to decide the success or failure of the students; yet it is supposed to use the outcomes of exams to improve teaching quality/style/method and enhance the learning of the students.

今天看電視又再次聽到有人稱美國是「邪惡帝國」,雖然在某些層面上我也不反對,但奇怪的是,為什麼這個國家卻有一流的教育。Today i hear again on tv that people say usa is 'evil empire'. even though i do not disagree on some certain levels, weirdly, why does this country have the best education?

they're evil coz they selfishly wanna make their country the best and the most comfortable/rich one. but education is important for everybody/country because only with good education, the person/country/society can grow prospectively. They are wise to value what's good for the country and for the people. Education is always the key to success. Otherwise, why are we all studying and learning? Because we know wisdom, knowledge is power and also the only fortune we could ever have!


April 30, 2010

Power of Education

"I have a dream..... to establish a school

                            to fire up people's creativity and passion.

                            to help people understand the importance and power of knowledge

                            to set people free and do what they are really interested in and good at

                            to let people gain the power and confidence in deciding their lives

                            to make them understand they're all unique with a purpose of their existence in the world

I have a dream...... to make the world a better place..... "

This is why I love Martin Luther King and nominated him as a great leader of all times. He has a big heart. His speech touched me and everybody at that time. I could feel that his vision has emotionally bound and touched the audience and the vision has rooted in people's heart as if it's their own. Even though he was assasinated afterwards, his words and the dream stayed...

He positively influenced the people with his speech and declaration which also drew a great deal of positivity in people's minds. He took people out of the old perception frames and started to show them the new possibilities of how the world could be.                 He changed the world...with his belief and knowledge, and turned that power into a stronger power which aroused everybody's awareness and motivation to fulfill the vision he set.

Like the clip of Ben Zander, conductor of Boston Philharmonic Orchestra shows, being a leader is not about the position you hold, but the new way of BEING. Look for shinig eyes, enroll all voice in vision, radiate possibility, understand the people and care for them, try to lit up other people's possibilities/potential to perform, and shift each individual to a new way of being!

I love his theories about " don't take yourself so damn seriously" and the "give everybody an A".

It helps you realise that everybody is equal and what we do should base on a good cause to inspire and help people to perform and be the best they can be. "People are the power and the cause to make something great happen. When people gather together, they represent a great talent which is full of possibilities and potential. Peopel are the asset and the source of knowledge in the universe. Once you bring out the amazing side of the people, the world could be shaped into a dream world."

.............................. I'm all pumped up now!


April 29, 2010

Organisation, People and Performance

During the OPP module, once again I realised that 'emotional intelligence' is something that affects behaviours and could influence performance and business results, especially during the knowledge sharing phase.

I'm sure everybody has watched CSI. Today a short clip about CSI, Las Vegas was started when a flight passenger constantly kicking the backseat of the person sitting in front of him. He looks paniced, anxious, problematic, etc. He had some weird behavious and the rest passengers were annoyed or feeling threatened by him when he lost control trying to open the cabin gate, and so grouped together beating him until he past away. (I know it's a relatively short brief, but the main thing was that he was acting 'abnormal', and then he triggered his own death.)

At the end of the clip, the investigators had a discussion and debate about whether the other passengers in the cabin who took the dead passenger's life away should pay the price for the death, and also whether they're forgiven by naturally defending for their own lives when they felt their lives were threatened. Some argued about no matter how the situation was intense, the group of people didn't have the right to take a life away. Yet some argued that it's all about human nature and reasonable defense. After the discussion, finally, the head of the investigators said we all shouldn't make assumptions about somebody else's behaviour. Maybe sometimes people seem to act weird, it doesn't mean that they're crazy and should be sent to the clinic for medication. Sometimes maybe show some care to understand what is the problem, then everything might be solved without any conflict.

After I saw that I had few ideas: nowadays people are lack of understanding and caring, people pre-judge others, bias with their own objectives or experiences, selfish and thus ignore the truth or opportunity to accept a better opinion, etc. So stop making assumptions and stop being biased towards people. Many times you think you know something, but you DON'T. It's so easy to be mislead by the things we thought we knew. Be objective.

I think I'm lucky that I learned or experienced such behaviour when I was relatively young. I've seen many rediculous things or behaviours as well as people spreading humours because they thought they knew, but they didn't, and at the end destroyed somebody else's life or reputation afterwards. So that's how during all these 10 years or so time, I've learned or at least tried to remind myself to speak only when I can make sense. And I'll never damage someone's reputation when I'm not involved in a matter. More likely whenever it's none of my business, I don't say nothing.

Yet, this is very difficult and I need to constantly practice and learn how to not to make assumptions and respect people, and put myself in others' shoes to think of something.

The organisation depends on the people. People have all sort of behaviors. People and bahaviors together creates the company performance. Therefore, when people are sharing and learning knowledge from each other, including behaving normally, the business performance could be gradually improved.


April 25, 2010

My motto for 10 years

Since I was 15, I realised something which I deeply truly believe and have faith in -- Everything that humans imagine, is a possibility in reality. That again today from KBAM module, it inspired me all over again. :-)

Companies set up the 'value' of the company, and start attracting people who appreciate the values. Companies should decide and strategically plan what kind of behaviour they want in the organisational environment. Whether it is bonus driving, recognition approving, or knowledge sharing, companies will either attract or develop the kind of people they want.

And knowledge affects how an organisation perform in terms of a system. Knowledge can change and motivate people, create ideas, innovate products, increase productivity and build up a sense of belonging for the employees, etc. Once the people in an organisation start sharing knowledge, the benefit is unpredictably an aftermath of initiating great possibilities. When people are less selfish, the world would always become a better place.

This motto also opens my heart in a great manner. I see things in many different ways and I value all the opinions and all the things/people I meet in my life. (I'm trying and still learning) Coz I know their existence must have a cause. We should always be open-minded and generous. There's no point to keep what you know a secret. Sharing is caring, and also a way and opportunity to gain something greater than you expect. When you share something, you open your heart, and you'll never know what the other person would repay you back. Sometimes you might be surprised or overwhelmed by what other people can actually deliver to you. That's also why I always love to respect everybody because I know that 'never underestimate anybody/anything', especially you wouldn't know what could happen the next second that the person or that thing would totally blow your world away!

CONCLUSION: I LOVE SHARING! and I BELIEVE IN that brings GOOD RETURNS in our lives.


good knowledge or bad knowledge?

In the movie, Kung-Fu Panda, Master U-guey said, "there's no good news or bad news, there's only news".

It's like knowledge and information: there's no good knowledge or bad knowledge, only information itself. If you could make the information useful, then it becomes a knowledge; vice versa that if you mis-use it, then the information is useless.

In business world, you're always trying to make the right decision based on the information and knowledge you have. It's all about strategy. Business is like a way of life. You can't learn everything or absorb all the things you learn, you always need to think (critically) and explore (experience), then find out a "good" practice instead of the "best" practice. To me, work experience is the best teacher to understand how business operates. The more you taste, the more you get. Afterall, everything in the world is about people and connections, and how do you make use of the resources you have.

Whatever people share (information) is a kind of knowledge (information). It may be useful, yet could sometimes have negative impact on it. So how to control your knowledge (information) is another kind of art.

Usually in real life, at least what I experienced and executed is that "if I don't have a certain degree of understanding about a topic/situation/matter, I don't give my comments coz it might be imcompetent that the people who receive the message may be misguided or have misconception about the certain issue which affects their decision making.

I think knowledge sharing is beautiful and generous. But how you share it and when you share it is an art and the indicator to determine whether the knowledge is useful or not. Sometimes irrelevant response during a discussion may trigger unpredictable good ideas. Yet it may also interfer the process of making a right decision.

Somehow I think it depends on luck when doing business. When the world is time to be yours, then you'll make all the right decisions along with your hardwork to make things happen. It is also about your mental model of how you perceive things as well. There's always more than 1 aspect of the ways to explain or analyse things. When you are more experienced, you know better how to choose useful and effective information, and use those knowledge in the right time to create a good effect.


April 20, 2010

Leadership impact on KM

Below graph is what we summarised about our discussion today. It's quite intriguing that everything we have learned during the course is still closely connected with each other. All the knowledge is consistant and integratable, and this is the way knowledge should be -- absorbed and transformed into real case application. Just like Paul reminded us today that we should review ourselves if we're practicing what we've been talking about in the real life. Are we the real practitioner, or we're just another group of people whose words speak louder than actions?

In our group, we categorised Leadership into 3 different impacts/results under 3 different leadership styles: Deming, Jack Welch, and Hitler. On the one hand, Deming's obviously is the soft democratic way that inspires individual to share knowledge. It helps the organisation to improve its performance by leading effectively, such as coaching individuals or creating systematic thinking, breaking down the communication barriers within the company and also helping the company to transform into a learning organisation. On the other hand, Hitler's constraints people's thinking and free will. Therefore, it limits the company or individual to perform or improve. Yet, Jack's talks about something more realistic -- profit, promotion, and bonus, which is very debatable.

* who do you decide who to promote if people share ideas but not necessary be the ones who're practicing them?

* as a leader, how to you set the rules or measure of knowledge sharing?

* how do you avoid, as a leader, that people start to compete with each other over personal benefit?

Overall, I personally think promotion and bonuses might be useful sometimes, but I don't agree with them most of the time. It's because it manipulates people and brings out the evil and selfish side of a human being. The impact could become negative. Just like what I experienced before when I was working that being a sales, our base salary was low but bonus system is very active. People would kill each other, back-stabbing, setting-up, lie, sleep with clients to get what they want. Once they succeed, they become greedy, and started wanting everything and getting more serious after time, and finally was manipulated by money itself. After all, hoping people to share knowledge even under conflicting of interests is a very naive idea to me.

Personally I love sharing, and I want to work in an environment that people are all working like a big happy family. But it is difficult to recognise who to promote when people share great ideas. For example, Lisa shares an idea last week about a product design, it was good, but not good enough. Because of her idea, I brainstorm and come up with another design, which turns out to be better and accepted by the company to start producing it. If there wasn't Lisa, my idea might not come out for a while or never will. Thanks to her, that my idea was approved and recognised. In this case, should the leader promote me or promote Lisa? Lisa might be upset coz my idea was just an advanced version of hers. Also she might spend a lot more time constructing the original thought than I do. Am I just letting her hard work die in vain?

Therefore, as a leader, it is crucial how to manage the knowledge. Leaders have great impacts on knowledge management as well as employee behaviors. Leadership on the other hand could also have possitive or negative impact on people. Effectively leadership could ultimately enhance the capability on creating innovative ideas that can help improve business performance as well.

leadership_impact_on_km.gif


benefits of KBAM

when it says knowledge based asset management, then you know the foundation of the management is to have knowledge, to share, to create, and to organise it. There's almost no doubt that knowledge management or asset management is useful for a company to innovate and improve their operations and performances.

Today at the seminar we discussed a lot about the benefits of Knowledge management. Below is a summary of our discussion earlier. But the most interesting part that I realised during our brainstorming and discussion was that " Knowledge is Power ", and " Sharing is Caring ". :-)

When people have knowledge, they possess the power to be able to change the world, for better or for worse. If we use the knowledge possitively, such as education, it can bring the world closer and more innovative, even creating a world that we've never dreamt of. That having the knowledge would make our lives full of possibilities and also that everything would be possible. The energy of the knowledge that brings to the world is enormous and the impact is unpredictable.

However, to think back in the real life when I used to work, though sharing knowledge is such a possitive thing to do for a company to improve not only the products innovation, services, customer/supplier relationships, employee engagement, productivity, costs, product lead-time etc, it is an unselfish thing and probably nobel thing to do. (personal perspective) Afterall, in the real/competitive world, if sharing knowledge doesn't bring you any benefit, or even cause you negative influence that contradict to your benefit, then most likely the knowledge will not be shared that easily. So how to manage the Knowledge and to encourage of sharing it is truly an art. It involves people, that you have to engage people and make them believe that the environment is safe for sharing and sharing will bring common/mutual benefits to all.

I used to be in Sales, and whoever works in Sales before may feel the same about what I'm talking about. Imagine you're sellign the products for the company, but you need attract your own customers. Also your salary and bonus depends on the sales you have made. One day, there's a contact that you sales have to win over, how are you or are you willing to share the information you have towards this case/customer? Especially if the other sales don't know much about the product or how the business process work, will you share your knowledge about the operation or business with him/her, or you rather keep it yourself so that you can make sure you will win the case and make the deal? In this case, knowledge sharing is limited.

Therefore, in order to achieve successful knowledge sharing, creating the safe environment is very important for a company as well as considering the influence that each individual can cause.

On the other hand, possitive thinking is mandatory for business as well as for life. If people are competing with each other in a negative way, this is not helping the company nor the world to improve itself. The whole idea of knowledge sharing should teach us that we're all living in the same world. We're doing business, we're competitors, but we should all focus on making possitive influence to the business and the world. If you have a competitor, why not share your knowledge with them and make them your aligns? Applying the same logic, when you feel like you have a reason to keep silent about the knowledge that you know against your colleagues in the companies, why not sharing with them generously and come up with a better idea and make the best use out of the ideas you have. One person may not be influencial, but when 2 or more people gather together, their knowledge and what they share could be something that can change a world. That's why it helps improving the decision making and team coordination as well as improving the business performance and relationships with every part of the people that involves in an organisation.

benefits of KM


March 09, 2010

Leadership Development

I read a book about Leadership, where the author proposed that there should be a leadership development program for those who want to be an effective leader.

In the book which states, "A useful starting point in leadership development is to understand what stops people – managers – from becoming effective leaders." 

This gave me a lot to think about. It didn't use the expression of that "understand what MOTIVATES people......leaders."; instead using "what STOPS people". Sometimes in life we hardly recognise that how lucky or how wellbeing we are. We have comfortable life and we don't see the obstacles or difficulties in front of us. Or sometimes we think that won't hurt so we easily ignore the problems so that we can escape from what we don't want to know or learn. In the Art of the War, Suen-Zi said "We must understand our enemies." To me, being a leaders not only need to know who our enemies are, what we are fighting for, but most crucially - "What/Who we are to be able to Lead."

We won't lead well if we don't understand ourselves or what we want. We won't lead effectively if we don't believe in ourselves. Challenges are everywhere, everyday. We must continue leading ourselves forward so that we can show others the right way to follow.

Therefore, I learned that as a Leader, must be always self-motivated. (psychologically, emotionally, behaviourally). Because Leaders a lot of times may feel lonely coz the people around them are followers. Sometimes the environment or the people around may not be inspiring or encouraging to the leaders, but leaders need to find a way out. Always understand the importance of self-learning, and a sense of determination. When the people around you feel depressed, as a leader you can't! When the people around you want to quit, as a leader you must fight until your last breathe is taken away! As a leader, we must be professionally and emotionally intelligent and STRONG. Then we will be able to walk towards the door of success.


March 06, 2010

Reality vs. Dream

Recently inspired by some incidents and people in life...

Always face yourself and the fear inside. Honesty to oneself would truly open the light of life.

LEAD yourself to the future where you want to be, one must clearly understand oneself, and all the purposes one's being working hard for. Sometimes in our lives we thought we're walking on the right path or doing the right thing; yet some of the times we're just fooling ourselves and being MANAGED by the world around us. That way, we won't be able to live out our true selves.

"People want to be led, not managed." (Bennis) -- Universal Rule.

and in life, People want to lead and manage themselves...... without interferrence. -- Also Universal Rule.

But what leads us? -- Our ability, knowledge, experience, relationships we build - lead us to the opportunities we thirst for. When the opportunities come, we need to be ready. Ready to battle!

Battle for our fame, fortune, loved ones, or simply - our dream.

Day after day I'm not leading myself well enough, how can I lead others?

"If you must change, change yourself; if you must lead, lead yourself; if you must manage, manage yourself." (Lavinia)


February 05, 2010

People, to push or not to push?

This morning while I was showering, suddenly I had this thought - everybody needs to be pushed: just in a different way or by different means.

Everybody needs to be motivated; some can motivate themselves more actively, but some act more passively.

If you look at some people who always seem highly motivated, they don't need any third party to push them to do things. But they are still pushed - by their ambition, family pressure, or money (greed). Those are their driving force, and they know themselves, which is why they don't need other people to tell them what to do. But they're also "pushed"?

On the other hand, if you look at some people who always act lazy, extremely passive at work, they need a third party to push them toward achieving the goal. They are obviously 'pushed'.

And in class sometimes we discuss about some people need to be pushed, but not everybody does. Therefore, I think, a leader can choose to push/motivate people in different ways, and the indicator to find out who needs to be pushed is by "understanding their family background, education background, and daily behaviours." I think the best way to manage is to understand your employees as much as you can. Work closely with them, understand them in-depth, then you would be able to know their life-death points, and be able to control/utilise them.

So from this inspiration, I think a company should have a lot of company gatherings/parties/events to interact with employees. This is a win-win policy to me personaly. :-) Also, HR would need to be a good bridge between company and employees as well for communication.

Who wants to join my company?!! Gonna have a lot of paaaaaarrrrrtiiiiiiiiiies! ;-)


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  • You're certainly right Srisuda (Keng). It would be the ideal way to be able to achieve that. I was j… by Lavinia on this entry
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