4 comments by 1 or more people

1. Can I draw a rich picture and do a model for trying to work out exactly what the problem is, and then once I have worked this out can I then go on to drawing the rich picture for the actual problem? Also, I have found that depending on what angle you look at the problem from there is a different root definition and CATWOE words. Is it ok to show more that one of these in the report or is it better to focus on one?
   Thanks

   03 Feb 2005, 21:05

2. The different angles of 'the problem' – or these different problems – are what you are trying to capture in your rich picture. From each perspective you would be able to derive systems – modelling these might inform you as to what the key 'next steps' might need to be. You might try to structure this into a problem-solver related model, and use it to support your advice back to the FM.

   05 Feb 2005, 10:24

3. Hi i know it is a bit late in the day to be asking questions on the assignment but are reading it through i wondered whether in the CATWOE analysis the customer could also be the owner eg the works manager could be seen aas an internal customer but also an owner as he has the power to alter things.
   Thanks

   12 Feb 2005, 21:48

4. These are roles -which may be attributed to the same group. The key question for @customer' is ' who is directly on the receiving end of the output of the transformation?'

   13 Feb 2005, 14:26