May 30, 2011

Importance of Information Technology in KM

Now we are living in the information technology era where information should be easy to transmit, store and share between people. Thus, it triggers many organizations to develop their IT system and infrastructure to help their people communicate in effective manner. The word effective here means that by having appropriate IT support, people will exchange information easily, which eventually improve their expertise by sharing their knowledge. One simple example of IT system initiative to support KM practice is Intranet. Intranet is local portal that allow people within organization to see other department activities and provide necessary feedback to improve current process. Thus, by having this initiative, organization can de-codify tacit knowledge that embedded in particular people into explicit. However, this practice should be encourage by leader to foster creation of supportive culture where people can speak up their mind without fear get public criticism. it also good if organization develop total reward system that emphasize on intrinsic knowledge which help people to gain recognition and acknowledgment for contributing in the intranet. Again and again, calling to my working experience, this practice is superb! Very powerful indeed to share valuable knowledge! In the context of sharing knowledge, people empowered to share their knowledge so everybody in the company can learn and gain experience of particular subject. It feels so good if an organization can develop their supportive culture where people have passion to share without felling competitive among each other and supported by appropriate IT system and infrastructure. Yet, it's quite difficult to avoid competition between people in organization since we get use to do this since it believed might improve our performance. 


- 3 comments by 1 or more people Not publicly viewable

  1. Ponthy,
    There is not doubt about the fact that IT infrastructure is important, and also, a culture to use it is important. But one thing that is bothering me is that there is a gap that exists between both parties.
    The IT provider knows his job. He will make available the databases, the access etc as per the requirements. But sometimes, it is difficult to identify the requirements in the first place. Especially if there is lack of critical thinking in the organization. People will use what they have (that too assuming the culture to use the IT is in place), but sometimes, their is no one to highlight what information is required. This gap, may cause the incompetence..

    30 May 2011, 15:11

  2. IT systems do support information and knowledge sharing. Having a reward system to encourage idea generation may call for creativity considering that knowledge creation and learning maybe viewed as needs that are intrinsically fulfilling

    30 May 2011, 21:02

  3. Technology must be in place to support Km process

    31 May 2011, 04:33


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