For this KBAM PMA, I pick the FM as my main topic because I feel most curious about this, and I want to acquire more knowledge in the FM aspect. In my personal view, I think most of the problems exist in organizations are come from the lack of managing people, and FM is the one which is most directly related to the people and staff management. During the process I found out that FM is really wide and deep, so I further put focus on three parts, and one of them is about the service issue. In KM implement part, I also put emphasis on the people factors, because during the PMA process I found out many evidence from the literatures support my idea that people is a vital point for the management. For this module, KBAM, which can be considered as the combination of the MBE module, the simulation is interesting and useful. To prepare a 5year plan to a company is very realistic and practical, and we need to use the tools and approaches that we’ve learnt during this year. For example, TQM, EFQM, and PDCA circle. Also, we need to help the WaveRider become an excellent company; in terms of excellence, we need to consider about continuous improvement and learning environment as well. In KBAM module, I learnt more about KM and AM, the detailed parts of these two managements, and how to manage these two factors within a company.
July 08, 2016
Time flies, I can still remember the first day when I walked into IMC104, I came there with a dream and many hopes. From the first day I knew that I won’t feel disappointed, this course was shining and alive, every course mate came from different country, we had 15 different nationalities for total 31 people! Moreover, the first module, CBE, which is completely different to any module or class that I’ve ever involved. I love the teaching and learning style in MBE, although I couldn't really get used to the western learning style, I still feel very enjoy and proud of myself.
I’ve learnt a lot from the PMA practives in WMG. At the beginning I can’t even understand how to do the reference, why I need to use the references to support my ideas, and what could be used as the “appropriate” reference. After continuous receiving two terrible marks, I went for Paul and many of my friends; at the same time, I just learnt about the continuous improvement, and I found that I can use it on myself as well. This makes me feel really excited, because I am the person who prefer to totally understand the knowledge and can practically use it in my life or some real experiences. After countless frustrations and practices, I can see my progressing not only on the mark, but also the process when I’m doing the PMA and the modules. In addition, the reflecting parts both during the module and within the PMA can efficiently force me to think, and both PMA and the reflection practice successfully help me to understand what is critical thinking and improve my academic writing skills. I feel so lucky that I have the chance to take these, because the education style in Asia or in Taiwan is pretty different and rarely focus on students’ critical thinking.
June 12, 2016
About the five year plan, I found out that not only to follow the Nonaka's model, but need to consider the five enablers: vision, strategy, structure, system, and staff. One of these that I plan to emphasize duirng our presentation is that through the literature I've found that the manager played the important role in the knowledge sharing process. This made me thought about my own experience that I was a middle manager, and my boss usually give me amount of information and ask me to discover lots of professional knowledge. However, when I got those knowledge and I plan to share it to my team members, I would tend to chose the part which "I think they can understand" instead of "the whole pictures that I known". But actually, this behaviour would lead the team members couldnt realize the knowledge and further progress. For the long-tern view, it would influence the development of the entire organization, and moreover lead to the deline or weaken for the company. Through KBAM I Found out the important of KM, and understand we should not only focus on the recruitment but also make sure that the information and data are smoothly transfer within the organization.
Yesterday was the final presentation that we need to present our proposal to the board directors. I feel like my presentation was just a good example for the implement of KM, I did prepare for the presentation yet I couldnt explain the whole Nonaka's module in 4 minutes. This made me fell upset and shocked, and soon I can understand why there's the exist of lacking externalization. As in the real world, perhaps the staff or manager who got the experiences would like to share the knowledge they have, if the situation is not allow or they couldnt manage the time really well, they would failed to deliver the knowledge or information to other. This is obviously my personal false, but from this experience I learn that we need to create a environment where the people could easily and timely express their thinking and dicovering, cuz human are different, and we couldnt catch all of the diffierent kind of personalitis or style. If the organization tend to build the culture which is encouraging people to share their knowledge, it need to build the environment which could make their people feel safety and easy. In addition, I think it is the reason why my ex-company couldnt catch the knowledge well, I'll add this founding into my dissertation as well.
Actually I was ill during this module week, but I was really enjoy it. The whole process is just like knowledgemanagement, at the beginning I have no idea about what is knowledge management, but through the process of group work, I gradually understand what is KM and the deeper meaning of it. The model of Nonaka taught me lot of things, I've never serious thinking about that knowledge could be develop to a cycle, and moreover is that it is not only a cycle, its like a learning process, and the understanding of knowledge could be more deeper and deeper. Compare to the Demong's cycle, the PDCA procedure, it is more 3D; however, both of them are focus on the continuous improvement and the non-stop learning project. I can feel that the KBAM module is the combinition that from CBE to the whole MBE course which we've learnt; time past too fast, I can even remember the first day when I walked into the IMC 104, and the big screen shown my name in team A3. I've never thought that I learnt a lot, but today makes me feel I can finally realized I DID learnt a lot, thank you MBE:).
June 02, 2016
Last night I was reading the notes and some articles which are relevant to KM, this made me feel surprised since I've been working for four years and this words often appear in meeting and conferences; however, the definition and the usage from books and resources are quite different from my understanding. I think it means that we should hold the critical and curious mind toward everything in our lives, so that we could obtain a large amount of knowledge in different field. Also, I've understtd that knowledge could be categorized into two part: tacit and explicit, then the model is talking about the changement of buiness culture, how could simulate the people by offering the direct benefits, and the most important point is to balance the tacit and explicit knowledge. In addition, in order to find some useful information, I've brief read a book which is about the five-year plan for a business. Today during the group discuss, I've sharing some points that I get from that book to my team members, and I'm glad some of them are quite interesting to my point of view, so we will talk about it more tomorrow.
After viewing almost all contents of this module, I found it is quite interesting. It is not like the normally simulation that I've involved in the past modules, it is more like a combinition of all the task we've learnt during this year. And this time we need to pretending like we're the consultant company who is going to help the Waveriders to improve its business, and the final goal will be to assist it to become an excellent organization via setting a five-year proposal. I am pretty look forward to engage this project, because it is quite similar to my project topic and ofcourse I am interested about this issue. However, to propose a suitable suggestion to a company is not an easy work, I think this simulation could be a good chance for me to deep understanding about the real process of consulting work.
March 29, 2016
During the process of finishing this assignment I felt I’ve learnt a lot. First I have review the module notes and deeper understand the various leadership theories. Then I did several studies in order to clarify which theories I need to use, and I spend three days on doing the notes which could make me decide who I’m going to coaching. The most impressive part is the new terms of writing style is interesting as well, I’ve standing as the consulting company and gave many suggestions to the case company. It is meaningful, if we only learn theories but lack of practicing how to link the theories with the real world then we might fail due to the big gap. In brief, this is a really good experience.
March 13, 2016
During this week, we’ve working as a team and our target is to make several important decisions for WaveDriver. We separated the work to three days, based on the tutor’s consulting time.
On Monday we first proposed opinions individually, all the members agreed to do the SMART, Grid Analysis, AHP and Decision Making Tree; however, some of us recommend the SWOT and PESTLE, others preferred to go for BCG Grid and Risk Analysis. We then got the common view that we’ll start from decision tree, then add or cancel the tools. When conducting the decision tree we found out that it is quite hard to determine from which square should we start to use the tree in order to measure both the products and the locations problems. Fortunately, after the consulting time we got the new direction. Basically, we discuss the draft of our decision tree as an overview, then Emm tackle d with the drawing part, John and Susie did the marketing part, Kush and me would focused on the plant locations.
On Tuesday we planed to focus on AHP and SMART to evaluate both the marketing part and the location choices. We also collected many data from the government documents and articles. In order to make our decision more objective, we kept going for the AHP; however, we soon met the problem that we couldn't start the jar file, then we make another decision which is we postpone AHP to Wednesday and do the Grid Analysis and slides first. Then, on Wednesday we tried to fix the possible bias and discuss whether to tackle the SWOT and PESTLE tool.
I’ve learnt a lot during the team discussion, especially from my team members. Kush has really logical vision and clear thinking; Emm is efficient and careful; John can solve our technical problems and calculation. These processes not only create and finish our presentation but also teach me when a team face to decision making, bias must exist. These tools could help us to have more objective vision and guide us to avoid the bias; although bias might still there, I think we’ve tried our best to make these decisions. The number of tools could be another effects; for instance, if we use three tools, two result Exmouth while the other shows Lymington, then how could we decide?
Thus, I think every thing and every decision would include bias, there is no 100% perfect decision, all we can do is to decrease the risks and try to make the decision more objective and 360 degree views through these tools and methodologies.
March 06, 2016
Robust Decision Making, which is a word I usually see in magazines or business relative articles. However, I rarely spend times on doing research for understanding more about this topic. So I'm glad to have the chance to take this module, I hope I could learn as much as I can in these two weeks. During this tanght week I've been touching the definitions and many tools for making a decision. The first thing that interested me is how could people define "robust"? The standard of robust might be changed in different situations with different people. I believe I would find the appropriate answer when I finish this module. Furthermore, the lecture remind me that there's always exists bias and over confidence; thus, we need to consider everything as much as we can to analyse the related possibilities, use objective way to measure risks, and get rid of the assumptions which are based on our previous experiences. Moreover, on Tuesday and Wednesday many different decision making methodologies are introduced. Some of them are really complex and difficult, I hope I could find ways to understand all of them. Several decision making tools such as FTA and FMECA I've learnt from other modules; however, it is quite interesting that the same tool might has different ways to use in different places. In addition, many new measurement methods such as Trade-off, Grids, value tree, and SMART are pretty pratical(although some of them are not quite easy), the exercises on Wednesday are really helpful for me to realize deeper.
Few suggestions and feedback could be referred to the teaching speed and the amount of slides. It is quite impossible for a international student who is not a native speaker to understand the entire content of the slides in two to three days. In brief, it could be forseen that there are numerous knowledge I need to study and do research in order to engage myself in the journey of RDM:)