All entries for Monday 13 January 2014

January 13, 2014

CTQ and Customer Requirements


The most important point that was empasized during last week's presemtations was the point aout customer satisfaction. Design for Six Sigma seems to emphasize the customer satisfaction aspect of business excellence. I think customer satisfaction is emphasized more in DFSS than it is in a traditional Six Sigma projects. The reason I think this is so important is because when running a DFSS project an organization has limited up-to-date information other than the kinds of requirements the cusomer expects. When designing a product or a service, the key gaol for the producers is to be able to sell their product or service successfully. Listening to the voice of the customer is the only way to find out what they want. One of the most informative piece of information I learnt about while working on the mini projects was that fact that a product or service is only valauble if the customer thinks its valuable. After establishing customer requirements, then it is important to set up a system that can deliver the product or service in a consistent and reliable manner.

January 2014

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