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August 01, 2007

Bloody Troublesome

BT needs to get its act together.

In the past month I’ve probably spent over five hours waiting to talk to various operators about setting up a phone line.

They took my details once, then lost them. That’s another 20 minutes spent on hold. Today I waited 40 minutes before giving up and going online.

Then their website crashed. It won’t let me pay my bill, which is already overdue thanks to a combination of their incompetence and the postal strike.

Have they completely forgotten that customer service is important? It’s as if they still think they’ve got a monopoly.

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