All 3 entries tagged Bt

Bye Trees!

Media companies love giving you bundles. Bundles of telly, phone calls, broadband etc.

But they’re not very good at realising you’ve got a bundle.

Here’s two envelopes of ‘stuff’ I got from BT this morning…

One envelope contained a bill for my phone calls (4 pages). The other contained a bill for my TV package I get from them (3 pages).

And both contained the same junk mail. Much of it’s promoting products which I already have.

Couldn’t BT save themselves quite a lot of money by just sending me one bill, in one envelope, containing (if they must) one lot of junk?

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Footnote: BT is one of the contractors working on the NHS’s highly successful new IT system.

Footnote 2: BT’s slogan is, no word of a lie, “Bringing it all together”.

: 28 Apr 2009 09:59 |  Tags: British Telecom Bt Environment Junk Mail Trees |  Comments (2) |  Close comments |  Report a problem

Bloody Troublesome

BT needs to get its act together.

In the past month I’ve probably spent over five hours waiting to talk to various operators about setting up a phone line.

They took my details once, then lost them. That’s another 20 minutes spent on hold. Today I waited 40 minutes before giving up and going online.

Then their website crashed. It won’t let me pay my bill, which is already overdue thanks to a combination of their incompetence and the postal strike.

Have they completely forgotten that customer service is important? It’s as if they still think they’ve got a monopoly.

: 01 Aug 2007 11:44 |  Tags: Bt Customer Service |  Comments (0) |  Close comments |  Report a problem

The end of 0870

Writing about web page http://www.saynoto0870.com/

A geek called “Daniel”, from Lancashire, has done what all geeks do best: come up with something we didn’t know we needed.

www.saynoto0870.com is a site that lets you bypass expensive 0870 telephone numbers by providing you with an alternative local-rate number instead.

The semi-anonymous creator of the site, who is a “publicity-shy government computer expert” according to the Times, reckons £1million a year has been saved by people using his site.

British Airways said their 0870 helpline helped fund their UK-based call centres and were unapologetic for the added cost.

Daniel’s website is a brilliant idea and one I fully intend to exploit next time I have to complain to NTL (which on past form is likely to be this week).

: 05 Oct 2006 13:55 |  Tags: 0870 Bt Telephones |  Comments (0) |  Close comments |  Report a problem