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April 28, 2009

Bye Trees!

Media companies love giving you bundles. Bundles of telly, phone calls, broadband etc.

But they’re not very good at realising you’ve got a bundle.

Here’s two envelopes of ‘stuff’ I got from BT this morning…

BT junk mail

One envelope contained a bill for my phone calls (4 pages). The other contained a bill for my TV package I get from them (3 pages).

And both contained the same junk mail. Much of it’s promoting products which I already have.

Couldn’t BT save themselves quite a lot of money by just sending me one bill, in one envelope, containing (if they must) one lot of junk?


Footnote: BT is one of the contractors working on the NHS’s highly successful new IT system.

Footnote 2: BT’s slogan is, no word of a lie, “Bringing it all together”.

August 01, 2007

Bloody Troublesome

BT needs to get its act together.

In the past month I’ve probably spent over five hours waiting to talk to various operators about setting up a phone line.

They took my details once, then lost them. That’s another 20 minutes spent on hold. Today I waited 40 minutes before giving up and going online.

Then their website crashed. It won’t let me pay my bill, which is already overdue thanks to a combination of their incompetence and the postal strike.

Have they completely forgotten that customer service is important? It’s as if they still think they’ve got a monopoly.

October 05, 2006

The end of 0870

Writing about web page

A geek called “Daniel”, from Lancashire, has done what all geeks do best: come up with something we didn’t know we needed. is a site that lets you bypass expensive 0870 telephone numbers by providing you with an alternative local-rate number instead.

The semi-anonymous creator of the site, who is a “publicity-shy government computer expert” according to the Times, reckons £1million a year has been saved by people using his site.

British Airways said their 0870 helpline helped fund their UK-based call centres and were unapologetic for the added cost.

Daniel’s website is a brilliant idea and one I fully intend to exploit next time I have to complain to NTL (which on past form is likely to be this week).

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