Six Sigma and the Learning Organisation
The concept of Six Sigma lends itself towards the theory of a learning organisation. A top down and bottom up (i.e. top management commitment and employee involvement and empowerment) is key to achieving a successful Six Sigma/process improvement project. Therefore, the concept of knowledge management, sharing and developing knowledge among employees, is important to achieving a successful Six Sigma improvement project, and also lends itself towards the concept of a learning organisation.
However, the reason to have this learning organisation environment within the business is so that important knowledge certain individuals have is freely available and easily shared amongst staff. This is because when implementing Six Sigma, or another process such as Lean, or something like the EFQM Excellence Model, self reliance and drive is of key importance to ensure the project works. However, along with that, understanding the importance of people within the process and getting them to buy into the process, and have a voice to express how they feel, is also fundamentally important to ensuring a process improvement project works.
Therefore knowledge transfer is important for a variety of reasons, mainly in sharing knowledge and developing thought when looking at analysing and improving existing work processes. Furthermore, the concepts of Six Sigma, empowering employees, encouraging communication and participation, all have links to the learning organisation.