November 14, 2013

Six Sigma and Change Management

It is extremely important when implementing a quality improvement processes like Six Sigma to understand and successfully manage the change that may occur, to ensure that employees within the organisaton buy into the new practices and philosophies, remain motivated and proactively ensure the requreiments of the policy are carried out. Therefore, understanding change management is very important to an organisation. Why? Failing to manage change can ultimately cause alienation amongst employees, with conflict occuring. People are creatures of habit, and once routines and processes are changed, many may criticise the changes prefering the old methods. Furthermore, individuals may feel they are being criticised for past performance, with their conduct and perhaps future employability with the organisation being questioned and looked at.

Therefore, it is extremely important in Six Sigma to ensure that employees buy into the new processes that are being created and carried out. This can be done by informing employees why current processes are not satisfactory, why the new processes are being implemented and what the anticipated results of changing the processes will be. By having employees get involved in the restructuring of work, they may feel more valued by the organisation and will further benefit the organisation. Why? Because an individual is more likely to be motivated to do something if it is their idea that is being used.


Therefore, understanding how change may impact on the individual within an organisation seeking to become an excellence based organisation is significant. The majority of change programmes fail not because of the new processes being unsatisfactory, but because of issues that arise amongst employees.


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