KBAM and people
I have developed and thought of some reflections from today's introduction to the module KBAM. My main thought is that KBAM further reinforces the view of the importance of people in the workplace. Why? Because people are ultimately responsible for successful knowledge management programmes. It is ultimately the working culture and environment that sees successful use of knowledge management, or leads to conflict and a neglection of policies. Of all the potential 'assets' an organisation has ranging from engineering assets, financial assets, intellectual property, brands, products, patents, leaders etc. the use of knowledge and intellectual property requiring the successful management of people can have arguably the biggest impact on business performance.
If people do not buy into the concept of knowledge management, the process will fail. Knowledge management allows businesses and people to share and transfer knowledge from previous experiences to ensure past failings do not re-occur, and to help achieve further innovation and prosperity through the sharing of existing knowledge to deal with any challenges or issues the organisation faces. If people in an organisation are not willing to share knowledge, or do not feel confident enough to share their knowledge, the programme may fail. Furthermore, if people do not buy into the idea, the process will not happen. Paul illustrated this well in class recalling his experience of lessons learned documents being used as door props. Ironically, something that could have helped the organsiation significantly was only used to help prop open the door. Linking this to my own experience, knowledge management can be used when dealing with PMA work. We are not plagiarising! :) but if I have found and read an interesting journal article that is relevant to the question, it would be beneficial for me to share this knowledge with my class mates and for them to reciprocate to benefit all of us. However, the culture of openness and trust needs to be created to ensure this happens. Some people may believe they are competing against others, and would not want to share something they view as their own individual asset. The concept of blogging whilst primarily for reflective learning also fosters the sharing of knowledge, as different people's views and ideas are shared.
Therefore, knowledge management requires the successful management of people to foster a suitable environment for knowledge managemet programmes to work