May 29, 2014

First reflection of group work

Today my group first met up to work on the presentation task for the KBAM module. We split the task into two groups, one considering asset management and the other considering knowledge management. My group were looking at knowledge management. One of the key themes relevant to successful knowledge management is achieving the right culture. We discussed in our meeting how the culture needs to be that of empowering workers. What we mean is allowing workers the opportunity for upwards discussion. Looking at WaveRiders' organisation structure, it is very hierarchical. In order to encourage knowledge sharing, particularly that of tacit knowledge obtained from the production workers, creating an upwards flowing or upside down hierarchical structure will be paramount.

Ultimately to acieve the concept of a learning organisation for example, creating the right culture is a pre-requisite. The leadership of the organisation and the values of the organisation will ultimately influence the culture, and must be aligned to and supportive of creating an environment empowered through knowledge. If workers are afraid or feel unable to share their knowledge, a knowledge management programme with fail. If the culture sees employees not willing to share information with other departments or business units, knowledge management again will fail. The culture needs to be one of sharing, with the focus on mutual gain for all. Trust is important.

Again, this can be linked to class when sharing resources or useful journal articles or concepts with class mates. It can be seen in sports teams if a manager asks his players for their opinions and thoughts and trusts their knowledge when making a difficult decision. It again can be obviously viewed in a business if those at the bottom of the organisation's hierarchy have a voice, and can offer their knowledge to potentially improve their business's performance. Therefore, communication and culture is especially important to a knowledge management programme.

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