All entries for Sunday 27 October 2013

Profound Knowledge

The system of profound knowledge outlines four points according to Deming that an organisation should adhere too. Firstly, to set an example, secondly, to be a good listener, but not to compromise, thirdly, to continually teach people and finally, to help people transform their practices and beliefs.

Essentially, this is saying to me that competition is not viable to establishing and ensuring a successful organisation. Why? Because if one department in an organisation tries to optimise its performance, it may lead to sub optimisation of another department within that organisation, through not sharing knowledge, or helping, or teaching others for example. No, it would appear that competition is the very bane of modern organisations, not just from external factors (i.e. competitors, regulations, obtaining resources), but also internally from employees within the organisation.

If a line manager is scared that by educating his work force for example, they may surpass his knowledge and ability subsequently leading to one of them taking his job, organisational output would be limited by this line manager who would not share his knowledge and continually teach people. Therefore, I feel that the SOPK is a key component that organisations should embrace, even those seeking their excellence journey using EFQM or Baldrige. By eliminating competition, we can all grow and all improve. Not just one growing whilst one loses.

Benjamin Roberts : 27 Oct 2013 14:09 |  Tags: Cbe Mbe |  Comments (0) |  Close comments |  Report a problem