All entries for Monday 14 October 2013

October 14, 2013

The Learning Organisation and motivation

I think that the idea of the learning organisation is a useful way that a business may implemenet aspects of the EFQM model, and adapt the 'enablers' that are required to bring about improved results to people, customers, society and key performance. This is because the learning organisation focuses on changing the processes and strategies within an organisation through modifying the behaviours that result in these outcomes. This is done by transfering knowledge obtained from experiences of the organisation's employes for example. This is because "every organization is perfectly designed to achieve the results that they do" (Deming, The New Economics 1990) so if an organisation understands how the processes lead to certain results, they can manipulate and further develop these processes to lead to favourable results for the organisation.

This therefore argues that by implementing a learning organisation, the processes within the business can be improved and developed to achieve better results, with an increased understanding on how and why processes bring about the results. Whilst this is a generalised viewpoint, it can be argued that the EFQM model also argues to empower employees and give them a greate degree of freedom within their work to develop new viewpoints on how work processes can be achieved. However, in order for this to occur, political activity within an organisation i.e. rules and regulations through hierarchical structures and managerial goals, may need to be reduced or elimated altogether.

it is interesting to note how some organisations, such as Google who offer the most unique and innovating solutions, have policies such as 20% time (where the employee can use up to 20% of their time to do whatever they want to within work). Perhaps it can be argued that concepts of Results Only Work Environment used in tandem with EFQM and the learning organisation bring higher levels of excellence, as these policies allow the freedom that is required for these work processes to change. Essentially, successful human motivation is a key aspect of achieving excellence, as a motivated workforce will ultimately yield better results. Therefore, the focus should be on intrinsic motiviation, i.e. doing things because the employee believes they matter, and this can be achieved through EFQM and the learning organisation.

October 2013

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