June 06, 2010

Facility Management Process

Since I started to MBE, I have analysed quite number of different process that has been generated for number of different objectives and aspects. But I realised that even they have different stages, actually all them has same principles to compete successful process.

  • Identify needs (what you overall (business) need, why you need...)
  • develop strategy
  • identify needs for to achieve strategy
  • find/develop solution
  • implement solution
  • monitor if it is working or not

Therefore, the same applies to FM as well. In order to manage facilities effectively that includes all resources as I had mentioned before, first of all, it is necessary to identify business needs. This knowledge will allow us to be able to observe all internal and external facilities/opportunities to meet overall business needs. After that, it is necessary to develop strategy for FM that will also align to organizations policy and strategy, to create common goal to achieve and beside this, to provide common understanding by sharing knowledge about strategy including business needs and also it will help us to have everyone’s concern on it. And then, it is also necessary to determine core and non-core business activities to be able to determine what we need to do to support FM strategy and what activities can be outsource and after that, based on financial limits and organizations requirements, market researching need to made to examine what option will bring much more benefit, if outsourcing is best option or not which means it will require to identify what is needed for retain in-house... Once all options and requirements has been considered including both internal and external perspective, best solutions will be appear and then solution can be implemented. Furthermore, implementation stage should not be the last stage to be able to be aware situation and also to adopt to change.

If I get chance to work in facility management team as a leader or as a team member, this observation will allow me to be able to consider all internal and external requirements to not ignore all human-financial-physical-knowledge reources when managing facilities.

end more...

June 03, 2010


I used to think about facilities that car parking, accommodation opportunities that companies provide for their employee, performance payment to motivate their people and things like that. But what realised that those activities are just one small part of facilities that organizations need to be considered during the assessment of their facilities. In other worlds, facility management is about integration of core and core activities that are actually represent organizations facilities such as catering, cleaning, health and safety, security, emergency services, energy management, project management etc... Therefore, Facility management requires managing all financial, human, physical and knowledge resources at the same time; from property management to utility management.

In my case, it is really important to be able to observe all these opportunities for organizations sustainability and maintainability. Because, as long as they utilize and protect their property/assets that invite productivity improvement, help to the supply chain control and to reduce competitive pressure, they will be able to achieve commercial success in the competitive market.

That knowledge brought me a new perspective that will help me to assess all facilities that organizations have from their raw material and product stock to all other services that has been outsourcing or retaining in-house. 

April 23, 2010

learning points in KBAM (1)

Learning points of this module are undefinable.

We all had an experience

  • to work as a consultant
  • to create our own work schedule
  • to manage our time as a team
  • to take real own responsibility for our team to achieve our common goal
  • to manage our own knowledge management system as a team 
  • to create knowledge sharing environment
  • to share our knowledge in order to increase our performance
  • ...

I really love MBE learning environment. We are all learning by researcing and then practicing our knowledge. All this experince that KBAM module gave me is important for my future job life to use.

  • keep going to share knowledge no mather if it is mistakes or successes
  • do not postpone to documante what you have (meeting agenda)
  • make sure to use clear sentence (it might not be understanded when you or someone else need in the future)
  • always determine the time that you need to spend on it
  • do not ignore any individual in the team (Even if the majority participanting)
  • make sure everyone knows what is the aim (common goal)
  • do not assume that everyone can understand you or your job ( e.g. "do not enter" sign)
  • use "quite-brainstorming" to create mindmaps or new ideas (give a time limit and then without speaking, let everyone write own ideas on the paper and let them analyse everyones ideas that has been already on the table to create new ones and then analyse together- outcomes are perfect)
  • ...

besides the teorical knowledge about KBAM, I know how to implement such as how to use lessons learned, how to ensure everybody have same understanding .. etc.

I had a better understanding of importance of KBAM and how it helps to business performance. No mather where I am going to be in the furture, in small or big company, KBAM system will be needed. and with these knowledge I am able to create sharing knowledge and motivate them to share their knowledge with common understanding and mental model.

April 20, 2010

the ways to apply KM

The impact of Leadership is ofcourse undisputed (will be disscussed in other topic) but when we came to real business life to anwer how they make KM work is totally diferent topic.

either in small companies or big companies who know the importance of KM, are using quite different techniques. alhough, this knowledge sharing environment can be created by only effective leadership, many companies have been using IT software programs to save their knowledge for future use and many others use some other continuous improvement approaches to provide knowledge share such as EFQM.

In this point 6 σ can be come to mind as well but it should be in mind that one of the criticisim of 6σ projects that  needed to be overcome (or success factor that needed to be provided)  by effective leadership. Addition to that, using IT programs will not be the solution of KM. Because if people dont know why they need to use this, why they need to documante their knowledge or use the other documented knowledge, they will not do like they need to do that will effect their performance either in bad way or good way.

So, what I would do if I work in organization no mather in small or big company, no mather which way they are gathering or saving their knowledge, I would create better understanding of knowledge sharing including what-why and how to share, continuous learning culture that they can share all their knowledge either from their mistakes or successes without any jugment, fear or doubt.

my Kbam team

"Being in a team that consists of the team members who are much more dominant than eachother" is nondescript event.

There are;

  • endless ideas to discuss
  • endless discussions,
  • nobody gives up to make eveyone agree with his/her idea

So what is happening, trying to make eveyone agree in current idea if not, trying to be find other ways to do and then new idea comes up and then new discussion and it takes hours and hours!!

Learning points are huge ofcourse but if you ask us time, break, even lunch for ourself (like yesterday), there is noting :))

It is reallt difficult to be leader in this kind of team.. nobody hush, nobody wants to skip anything, everybody want to consider something else ... It could be annoying beause it is really hard to limit them, to focus on one particular aspect by avoing other aspects that can be important as well - such as in our mini project topic, for example... It is really difficult thats why I can understand Lavinia :)) sometimes nobody listen her :)) Hold on Lavinia we should not forget this :))) we should consider this as well even we focused on some other aspect :))

I was in a team that there was 2-3 people who are dominant in 5 or 6 people. And that time we were trying to provide team engagement and involvement but know totaly different experience.. Good luck Lavinia :))

what I can do in future if I came across with like this team. Because of they do not stop themself to discuss (even on same ideas for improvement) Despite huge amound of learning point, I need to stop/limit them to make a decision by giving them expectations by creating common understand of goal and objectives including time limit.

to ensure to be aware of the situation

We all heard that I am doing/using this cause they told me to do/use. What I was thing that is because of people are not examining what they are doing/using and they do/use what has been doing/using or what has been told them to so/use. I was thinking how to make them examine. But after discussion with Paul, I realised that actually it is all about again and again with effective leadership.

in real life, not all organizations want their employees to think, what they want is that people need to do what has been told them to do which is prevending business performance and thus business success!! - but we will be there to change this idea-

as a leader of the organizations even it is small or big, we need to ensure that everyone is part of the business success and that is why it is important to make sure everyone knows importance of what they are doing/using. 

when I ask someone who work in the company as a part of the 6 σ projects, why are you implementing  6σ or why do you need other approaches to support your projects, they dont know why? but dont you think if they know it will effect their performance during the project and it will effect their success... 

So, it is about proving information that your people need to be able to much more effective etc. and creating common mental model on this business initiative and by doing that they will be aware of what and why they are doing.

the meaning of "Effective Leader" is getting bigger in every seminars and discussions !!! I am looking forward to use those knowledge in my career.

"Do not Enter

As you see, even it is write there that "Do not enter", you are here to check what it is about due to your curiosity. :)) people are keen on to break the prohibition. So, if you really want to prevent to entrance, there should be more informantion about what will happen when someone goes in and everyone will be able to be aware of the danger.

All the kidding aside, it is only for employee safety but also for all other people who can be around of the danger.  like today's nitrogen hazard event, people are able to avoid the warnings due to time stress during the working hours if there is no information - that can be powerful reminder with pictures or a simple explanation of what will be happen if someone goes in or use it, forexample, -

Lets take in simple terms, It should be in mind that the sign of "Do not enter" does not always have same meaning. what I meant here that -forexample- I have seen in quite a few place that are using the "Do not enter" sign in front of the lift, both if there is cleaning process in lift and if the lift is broke down. I have heart a lots of time that desipe of the warning of "do not entre", people are still opening the lift door and falling down toward the lift shaft and die. Cause they are thinking their past experince on this situation.

with an other example, the sign of "wet floor" have been using in the restorants for all situations such as if there is broken glass on the floor, really wet floor with liquid or in the situation that floor has just cleaned. But as you can imagine, actions will be differ for each situations. what workers are thinking when they see the sign "just be careful" and what is happening during the busy time everyone thinking that it is not big deal last time just walked and thats it so no worries... but if the floor really wet it might cause to injury !!


It was really good to observe this warning issues in real life. I had quite different perpective when I see this kind of warnings and where ever I will be in, I will be aware of this issue that can be cause everthing - money, injury or even death- So, as it has been for everthing, it is important to explore and to be realized by every individual that importance of the situations,evets, actions etc. With this warning signs it is not diffucult to remind them what will be happen if they do not comply with. this imformation can be produce by using pictures or with a simple explanation...

April 08, 2010

Introduction to Knowledge–based asset management

Asset management plan sets out the stragety for managing building assets and  help an organizations to manage their infrastructure, their perfomance, costs and to control their risks by providing continuous information about their situation including their facilities, resources that they have, their expenditures etc. there are different aspects on asset management such as facilities, life-cycle, resource, security, health and safety and envirolmental manegement.

Knowledge management plan is a document for a specific project, department or function, that includes

  • What knowledge is needed by the project

  • What knowledge will be created by the project

  • What system of processes, technologies and roles will be used to manage knowledge within the project,

  • What actions need to be taken to implement the system, and

  • Which people are accountable for individual actions.

Organizations can take an appropriate action as long as they know what is going on within the organization, when there is potential risk in their business. stock problem, for example, when you have a required knowledge about your stock either if there is over stock or deficient stock, you can take appropriate action to solve that problem before it cost you... In other hand, you have to create the conditions in which facilities can be effectivelly managed and have ultimate responsibility for generating the resource on organization needs to support business objectives. Furtermore, you need to responde your people needs by understandig them in order to increase businesses performance effectiveness...

Consequently, asset management that will be supported by constantly renewed knowledge about organization.

Addition to that, the aspects of asset management plan will be differ from company to company depending on organization situation or objectives, while knowledge management has an great importance for every type organization. That is why, in our task for WaveRiders forexample, it is important to understand business goals including its situations to plan future activities or to determine priorities in terms of asset management  in order to achieve that common goal.

February 03, 2010

the impact of leadership on organizational performance

People always look for somebody who will stand in front of them to give a direction in order to achieve shared goal. therefore, leaders reacts/behaviours always have an impact on their performance. if they see that leader support them activelly to achieve their goal, they follow leaders and do their best.

thats why; as a leader, it is always important to have a confidence about what to do. and when you work with them to create a shared vision, help them to undertand the direction, and motivate/support them to do their best, all best work will follow you to achieve business goal. 

I will never forget it. If I don't belive my self, I can not provide them to follow me. If I don't care the implementation or to achieve the goal, nobody will give an attantion on it.

January 14, 2010

OL and Six Sigma integration

in PIUSS PMA, to study how Six Sigma can make contribution to OL gave me incredible perspective. Because I have been always fun of Six Sigma since I met with it. I was thinking that if company apply Six Sigma can gain a lots of thing because it does no have any missing part or weaknesses we can say in terms of solve current problems. But I realised that there are some important weakness that can be fulfilled by OL. Six Sigma implementation can be more effective with entagration with OL. Six Sigma which is single loop learning process, is not enough for much more success there should be double loop learning for long term success.

Six Sigma is a good opportunity to build OL. Because Six Sigma requires people participation to identfy causes for current problem(s), using knowledge to find out solutions,... etc. and all those things are important to build OL in organization.

OL provide to avoid failure factors in the implemantation of Six Sigma such as communication problem or management support...etc.

when get chance to work as a leader in Six Sigma projects I would try to provide organizational learning in the organization if it is not there ...

March 2023

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