December 10, 2010

Quality Initiatives

Reading about six sigma, Lean, TQM and the other initiatives is confusing to a certain degree. While it is supposed to be reading about different things, the reader ends up reading about nearly the same thing in different ways. They are all aim at improvement, customer satisfaction and quality. 

However, I have not read about lean using statistics yet. But does that matter? There is no rule in any of the 'initiatives' that does not allow using tools especially if these tools help in achieving its main goals.

Reading in the literature might be a bit different from reality. I don't think that companies will go for a methodology and just read in the book and apply. The idea will be, just use what brings profit. And at the end of the day every company will have its own  mix of many tools and ideas that literature has not finished thinking bout a new name for them. I think it is difficult to find names because quality initiatives are making lots of babies in the market.



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  1. Emre

    Basicly, “TQM has defined as a management philosophy that increased internal and external customer satisfaction by involving employees to its processes through continuous improvement (Dahlgaard and Park, 2006). While Six Sigma focusing reduce variations in process, the management team (such as BBs and GBs) supports Six Sigma projects closely (Schroeder, 2008). Lean is focus on customer value creation by removing waste and improving productivity. In addition while creating that value to provide what really customer want, non value added activities are removed which do not contribute this. Each approaches have different tools that is used, however PDSA cycle is also used in its processes by three approaches when it is required as a continuous improvement cycle.” (This paragraf has been used in my thesis)

    It seems that each initiatives has different aims (in some cases) to accomplish such as TQM provides a ground to define internal and external customer’s satisfaction while Six Sigma and Lean focusing on eliminate defects and waste to improve the process and achieve customer loyalty and satisfaction.

    19 Dec 2010, 22:16


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