May 28, 2011

EFQM and Competitive Advantage

it is intersting that EFQM does not refer/ recognise clearly knowledge as an asset. while manageing knowledge and informatin is mentioned under resources in section 4, this managemnt was focused on sharing information and gave a big focus on innovation. 

recent writings about knowledge consider it as an asset that must not only be managed but effecintly collected. implicit knowledge is the most source of information which cannot be formally collected. implicit lnowledge is also what really builds the competitve advantage of a company. I think that collecting implicit knowledge is the key for knwledge management taking into consideratin that implicit knowldge becomes explicit after it is collected and documented.

arguably, all new organisations are knowledge based and their competitive advantage is knowledge. while many recognise knowledge and try to manage it, the majority cannot collect and manage implicit knowledge which creates the competitve advantage.

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