All entries for Tuesday 31 May 2011
May 31, 2011
There is always an emphasis on the importance of collecting as much information as possible to make a robust decision. however, what happens if there are too much information that make it confusing to make a decision?
many would argue that among this information there is useful and relevant information and irrelevant information that must be excluded from the decision making. this argument leads to another decision to be made, that is decide which is the useful information. the complexity here is obvious especially for complex situation.
other argue that the best solution to avoid such dilemma is to ask very focused questions that require limited information to answer them. this would help in avoiding the huge amount of information and in categorise them to relevant and irrelevant.
The above is ideal and is relative depending on the uniqueness of every situation. however, it worth thinking of especially in the reality of the increasing information that is result of the technology development and establishing knowledge management systems.
this blog might be a repetition of another one. well, it might be something that deserves to be thought of.
Robust decision are described as the ones that involve the minimum bias possible. one of the decision making 'tools' that were introduced in the literature is Soft System Methodology (SSM). for me those might involve some contradiction.
people interpret things differently depending on their experience, knowledge, and other factors. the SSM methodology emphasises the importance of capturing all interpretations because human knowledge and experience is valuable and cannot be ignored. the solution that will come at the end represents all participant thoughts about the problem.
in bias people tend to interpret, prefer, prioritise ideas and things depending on their knowledge, experience, and the way the see the world. in decision making tools are created to decrease these trend rather than gathering them and try to form a holistic picture.
there might be some weaknesses in my argument because it can be relative. however, in a size of a blog the idea is to stimulate some ideas that help thinking out of the box regarding some decision making situations.
The decisions that we had to make in RDM so far is related to choosing among financial, marketing, or other alternatives. A manager in an organisation can be put in a situation where they have to make ethical decisions. Here there is a problem-how much ethics weigh? I will give an example and then question it.
If you are a sales manager and you have a sales man who is very bright to a degree that his sales figures is significantly high. This guy plays the main role of your organisation profitability. However, he is a "ladies guy" who brings his behaviours into the organisation. You can see him flirting with women in the office and might come to touch them. Many women complained about it. His behaviour continues although you have warned hem many times. If continues like that you are afraid of harassment lawsuit but firing him has a big impact on your business. How to decide?
Some might say that some tools like OMI can serve in such cases. I think that ethicality evaluation is much complicated than putting it into a tool. What about the bias involved too?
Some researchers, however, suggest other tools that can be used in ethical decision making in business. Never have the chance to read them in detail.