March 28, 2006

KBAM study – 1

Paul presented the objectives and learning outcomes of the module. The module is going to be with an entirely new way of learning, no class room teaching, no lectures, no internal assessment….its only the self drive and quest for learning which is going to push the module learnings. It would be a different experience for us. Hope to experience it. The syndicate exercise – Meetings on meetings…went on well, with Jane the general manager, Me the food and product manager, Vlad the training manager and Gez the front house /reception manager. The team discussed the issues quite smoothly and was very amicable. It could have been better if such a exercise (with minor modifications ) is held during leadership and excellence module…which might be useful to explain the leader's role or during the CRIP process (Catchball process). I did the summing up on learnings of the exercise and went on well. Later we had a team meeting and decided to go through the KBAM material and meet again on Wednesday to decide further course of action.

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  • You may want to look at the information on QFD Online. They have quite a bit of QFD tips, tutorials,… by Grover on this entry
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