Using scorecards for CTQs was a sensible approach, it could have been better if some rating or R-squared value or some index which denotes CTQ's impact on to the system level,subsystem level and product level performance was added alonwith the scorecard. FMECA started with lecture session and moved on to the practical session. Lot of confusions in the areas of understanding failure mode,effect,cause,part level,system level,functions,requiremets…and usage over a period of time is surely going to solve this problem. I will have to gain on job experience in the company alongwith some experts…..which might give me a better understanding. It was really a ritual in most of our supplier companies to conduct FMEA…that too once in a year only or only when a new product is launched… Paul rightly mentioned it as the lip service.How do we make the lip service provider a real service provider??? There is were I need to contribute. Good. Need to work on the inmodule work.