All 7 entries tagged Cbe
November 27, 2011
I could not imagine that a single article would lead to making me a change over in my PMA.
what seemed to be a small change has altogether shaped the PMA in such a manner that is brings more meaning to me now.
It is as Paul said, all common sense but did we ever notice these things. And the answer is a simple yet delicate no.
Although i would in true essence dwell away from the question at hand and start answering something that i personally am starting to believe in quite much now.
Maybe i will obtain some time and write about this in detail afterwards but this is the raw thought process.
When a company defines it's vision (this is during the time they shareholders are deriving the nature of business equity, MOA etc) and makes sense.
So, when a company has created it's vision, all the attempts of the organization are focused towards achieving that vision.
the company starts from level 0 (zero) and directs its path towards the vision (level 10 per say).
the process during this period is practically a period of continuous improvement where the organization, team members, directors and operational employees are realizing better ways of achieving the goal (vision).
although yes, in such a certain case the company will definitely arrive to a point where it has achieved the vision it created and then comes in self-assessment where the organization sets outs new goals in order to achieve higher business excellence and in essence the wheel of continuous improvement is generated yet again.
Not totally my own idea.
for all to learn more from.
Taylor.P & Hirst.J, (2001): Facilitating effective change and continuous improvement: TheMortgage Express way, Journal of Change Management, 2:1, 67-71
do lemme know how you think about this.
November 26, 2011
Whatever we may read regarding quality improvements, organizational change, quality management, reduction in wastage or even customer focus and cost efficiency.
Dr. Deming comes as the pinnacle of the concepts and ideas.
Having done a PhD in mathematical physics and never taken seriously by his own country.
Deming's prize was a shock which came to the US after which they made the MNBQA and then eventually EFQM.
And the self assessment concept was also initialized by Deming.
Although the imitations by Paul was on the fun side a good way of looking at things but apart from that, Dr. Deming...I salute you.
November 07, 2011
At the weirdest of all times, something happend which takes a whole turn on the way we plan things...
Should i be referring to a flu as a random activity, did i take all measures appropriate to avoid this or was it inevitable due to change of weather i am experiencing for the first time.
I wake up on the morning of the 31st of October, realizing it might be quite late and i need to study now.
peeping outside the window does'nt do that good because it's all gloomy outside with the clouds racing each other.
so i take a look at my watch, turning my body while sitting on the bed creates this pain down my spine but ignore it and focus to look at the time. Amazed, i find out it's not even 7am!
I try to stand up but i feel this odd weakness in my legs, my headaches and i need to take babysteps to walk towards the neccessities.
To my surprise, a shirt, sweater and jacket on top didn't help me survive the cold, did the muffler help, nope.
What's the most depressing fact about this illness is that, 1st November is my birthday!!! Will i spend this God-given Favorite day in bed??? Please...It doesn't make sense to me at all!!!
Fever, cold, cough, flu, headache!!!
Every other moment i try to make an effort to do something constructive but nothing helps, it just worsens my health state to this point of utter helplessness where i just feel like cuddling myself in bed again.
May it be Lemsip, Panadol, Homeopathic...they all just make the pain go away temporarily.
Days pass by and i still can't focus on starting what was supposed to be an amazing journey, my first PMA.
And now, today starts PIUSS study week filled with reading material and e-learning which is to be finished by next week...
But i am glad im back up now...and in full driving mode.
November 02, 2011
Paul, being our course leader as well as our instructor for the very first module CBE, gave us a slight view to the roads we all were about to take.
I am not sure about the others but as far as i was concerned 6 presentations didn't mean anything that difficult to me at all. Being a debater for almost 10 years now, i was and still am perfectly comfortable with researching about a certain topic and then presenting facts & my theories/concepts regarding it in a manner where i would support or go against it. Apart from this, presentations also meant for me that it will be a time where we will be doing things by ourselves and the most we would gain out of this is the team work we will have during the process of these presentations.
Little did i know that i was in for an experience of a lifetime. Yes, i will admit that education will be definitely be quite different over here, but as interactive as this? with the purpose of the whole lecture being a discussion where ideas are floated and we're left free to grab them and make sense of them in our very own ways.
Referring to what Paul insistently kept mentioning about the fears we had kept regarding how organizations work and how the heirarchy ladder operates, his notion was simple and straightforward, "Is this how things should be? Isn't this wrong?".
This very statement brought a spark in my concepts and thinking altogether...
For a long time i used to think about how the world operates professionally, why are there soo many politics in organizations? Why is it that MNC's create a culture which supports the power of the heirarchy and why is it that other organizations follow this heirarchy. Why do Large organizations compete etc
Paul gave me a light to the deep tunnel i used to dwell into from time to time.
The example of having a larger cake and everyone taking a larger piece from the cake rather than fighting for more pieces.
The purpose of having these seminars was something i understood during the 2nd seminar which we had on wednesday the 26th of October, we all made efforts to find possibilities of answering a specific puzzle and when our group came together. We had ideas coming from all corners, things which i had missed were probably in Kevin's mind and what Sohpie had missed were being jotted down by Manav.
It made me realize that when the efforts; in what ever limitations they were, are pooled together only then can we see the complete picture.
Another light which struck me was this table which simplified the organizational structure's psychological mindframe.
Again, i would admit that this probably would be somewhere in the reading materials of a person studying Human Resource Development/Management but even then, this did simplify a lot of questions for me in improving the working style of employees or myself for that matter.
My first reaction towards this table went towards leaders of the world, current and in the past. Take Nelson Mandela for an example, Positive attitude which skyrocketed beyond any table we could make and an energy which affected his nation, colored and white people.
There have been many leaders who have possessed High levels of energy coupled with a negative attitude which resulted in having their vested interests being their priorities rather than considering national level targets and priorities which the government/parliament/congress sets as their agendas.
What makes this all come into play is if a person considers the goals of the organization more important than achieving his/her personal goals & in an all fair play when all the members of the organization consider the same as well. Only then can cooperation work, only then can managers motivate their juniors/subordinates to excel; manage their energy and attitude levels. When organizations in an industry realize that they can pool certain efforts and co-operate rather than compete then can actually increase the size of the cake for every organization.
Much help in creating this aura of mutual respect and cooperation came from the concept of 'Contineous improvement' which in essence was the learning foundations of the CBE module.
A framework which was practically based on this concept "the EFQM Excellence model" introduced to us by Paul was the revolving model which came in our discussions time after time. May it be in consideration when we compared this model with the ISO 9000 or when we dwelled deeper into the Excellence Model to further understand its principles.
All in all, Paul in all his constructive efforts made us samples, made us realize that we were indeed samples who had no knowledge whatsoever about the concepts we were about to be introduced to. And then let us free in a 'safe' environment where mistakes were considered, 'scenarios for improvement'; a phrase i will always remember and thank Paul for, but most of all a place where we could evaluate ourselves and apply Deming's
"Plan > Do > Act > Check"
concept which facilitated us in bringing out the best of us.
Lastly i would like to mention a statement of Paul,
"If you want to work in an organization where you feel your efforts are appreciated, you feel lucky and great to be there. then so do other employees equally.
So what responsibilities are on our shoulders as leaders & managers of tomorrow."
October 26, 2011
"what you should do, is give atleast 30min of research time to the seminar question"
Ofcourse we all decided right there and then that its going to be just 30min of research and we'll note down all we can in that half an hour time...
Just to share this with you all.
i've been on the Net for hours now!
finally found key articles and papers which will definitely make me think of something useful in about odd 30min :)
such seminar questions need alot of research in order to be fully answered.
But then, for all these questions we are having now, Paul has already provided us with the answers...
if a group of people work on the same thing, each person requires less effort and together as a team, they all achieve far more than what they could have individually.
Thank you Paul, for answering questions before we even knew they were answers!
October 24, 2011
alright now, where should i start from.
Should i start from the undeniable fact that that today's lecture started with a statement from Paul which brought a big huge smile on my face!
"never be late, would you ever be late for your CEO? so don't be late for your group members"
Although for a slight moment i did feel and i will admit that i did, that the statement may not stand in certain situations where there is an emergency case, but then it hit my mind...
What amazes me about this statement is the wisdom which has been fumed in it.
Giving equal importance to one's group members, i had never thought of that ever before in that manner.
Today's lecture was the first official lecture and our very first module, CBE (creating Business Excellence).
it was also the very first day for Parmindar Singh to be become part of our learning group. Just to add a feather in Parminder's cap, it really was interesting listening to him and Paul discuss their experiences. Because as i explained earlier experiences shared over days and months can be abridged in a few certain sentences, and those very sentences make up the learning experience. An experience we can gain in seconds...
What i didn't expect to hear today were words like, "let's not be competitive", "let's combine our efforts", "Co-opetition".
though i would love to see the world living in harmony, with people and organizations sharing their values and academic and professional wealth in a manner to create mutual benefits but then again to see the world we live in today, it seemed hardly possible.
I myself have had this certain thought but during the course of my little experience i have seen with my own two wide eyes that the world operates quite differently. It's not just one organization, it's the way the markets operate, the money markets, the commodity markets, the industries, buying and selling, all of it...
What brought some sense into this futile brain of mine, were the methods by which Paul reflected how certain of these concepts can be realized.
the simple top down approach, where aims are highlighted by the CEO/ Senior Management and portrayed by them as well. Where the workforce is a means to an end.
this is the approach we all management students are quite familiar to.
Now, observe what Paul brought to us in a matter of seconds...
it was a certain sight we never catched in our entire studies.
I am not saying that we studies Management throughout our lives but i did manage to take a course during my under graduate degree of management and i saw the top-down approach.
I could never see it this way.
the fact that the actual wealth creaters are the workforce.
the fact that a business can't operate without it's workforce...
is ture, but then again did we ever give this thought much thought?
Now, let's go beyond this!!!
and this is special seriously.
it was said, that the Senior Management is to facilitate the workforce achieve the vision in this manner. the workforce and the levels of employees which fall under the senior mangement.'
Moving towards another one of Paul's words which i highly respect now.
"There are no weaknesses, there are only scenarios for improvement"
i may begin to describe fully what he meant by this but it would never fully entail all the wisdom Paul has cited in this one statement...let this be as it is...
Last but not the least, regarding Paul's notion of writing blogs.
he mentioned that writing blogs will be a way of having reflective thinking and also looking upon.
What have i learned today?
How does it matter to ME?
how can it help/link to my future/past?
self assess yourself, how can this help me in my past.
connect that dots and one would realize that Paul's purpose of giving us a healthy job of writing blogs is his way of embedding self assessment within ourselves. make us realize our own mistakes and then conquer them by finding ways of improvement.
Yes, this is a safe environment but then again this will not remain forever...
One day we will have to face the world and face the world not with the same greed as the world manages itself today but rather in a way which will and should become the way of the future.
October 10, 2011
should i mention that i have one of the most energetic of all course leaders!
believe me, i am not making fun over here neither am i playing any game.
i am sure of what Paul told us during the lecture, mini-projects and seminars apart from team study and PMA's!
It's not going to be easy cheesy at all, we're all in for a big roll but then again, Paul says it all as if it's going to be fun, a learning process, a way for us to move ahead together. to be able to learn in a safe environment
And to tell you that truth, when he kept saying its all going to be in a safe environment. I thought about it and you know what, he's absolutely right. It all makes sense now, well if you have had prior work experience and your piers have really pushed you during the course of your brief but hectic professional life.
The real world is far more competitive, there is no margin for error, there are no 'sorrys' accepted and no thank you's given.
Another remarkable experience i had today was to witness Paul giving a summary of one of his life experiences.
A person of age, calibre, knowledge sharing a life experience which we will never have. Being able to hear what he learned through his career in just a few words. Paul is giving us his share of knowledge, his share of learning which he had throughout his life.
Take it in this manner and one feels as if, we're learning soo much over here, every passing minute, every diagram is showing a different angle altogether.
Oh kay, i need to mention the "mini-projects" seemed seminars to me earlier, lol.
I thought these are topics from where we have to choose and each group will be doing one and that there might be two or more groups doing the same same seminar topic as well!
Funny it turned out the worst of what i could even imagine, haha...but then again, Paul makes us look at it from a another view.
Probably one of the most important learning tasks for today was the concept of creating Thinkers instead of just doers.
Example came from a renowned personality, CEO of HCL Technologies. But something which i was still confused to share at that moment was about HCL tech advertisments. And now i am sure of it because i have seen quite a number of their advertisments and they seem to have advertisments where one employee ( Senior ) is found to be helping a another ( a junior/ sub ordinate as it seems). And it brings into perspective the whole idea of Nayar's vision, employees first customers second.
Although i do have quite a number of reservations over here but then again, they are restricted to a developing world's practical life where a number of reasons underpin this concept. Not that it can't be applied in the upper management but this is meant for the actual people who creating the wealth for the company/share holders.
Looking forward to all that comes my way.