All entries for Monday 04 February 2008

February 04, 2008

Prework learning

Follow-up to PIUSS module from Anuj's blog

I found the case study of the 'Waveriders' quite different from what I expected.I always thougth that,Variations in manufacturing and services can be workable,but the the case study pointed out Variations in Marketing,which was very interesting.

I strongly believe that the solution to the problem/variation in real life would be very wierd.Just by giving training to the staff members about Customer Relation,would increase the companys sales by 71% seems to be unacceptable in a product selling industry.In hospitality industry may these figures would have been believable.Actually my mind did not accept this solution.It looke very unreal.


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  • An interesting thought. A philosophy of continuous improveemnt sertainly permeated Deming's life and… by Graeme Knowles on this entry
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