October 08, 2013

Win–Win Mindset Vineet Nayar cont'd

Follow-up to Discussion on the MBE learning environment. Employees first Customers Second from Anne's blog

So basically I think in my own understanding of what Vineet principles of employees first and customers second is in "Enabling the Enablers" in my term. so like he said if employees are challenged to create solutions to the company's problems then the company will a bunch solution providers(in my own words). I cannot help but agree totally to this. And well its not so far from what we discussed yesterday in class about creating a safe environment for employees to work and there by bring better results.

Using the EFQM model, the enablers come before the results so he encourages, motivates, improves the Enablers and this makes the Enables produce better and improved results and these cycle goes on and on. I seeee.

Enablers = Employess

Results = Customers

So he is indirectly using the EFQM model diagram concept..... I think.

So the employees win by being enabled, motivated and encouraged and then also the customer wins!

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