People's initial resistance /readiness to change –PIUSS
Often times people do not spend time to study and plan for change before they embark on it. There is this common teaching that if you want to form a new habit or break from an old one , you need to carefully plan how to replace with a new one if not the old habit will just linger round until successfully occupies it space again but if you fill up that space with some another habit/activity, its easier to remind yourself when it the old one come around
In essence, to bring about change. you need to strategise! Its even more tasking when it involves people and processes.
The same we do not change until we reach the level of unsatisfaction with the status quo so those other people. Jan Gillet yesterday in the class helped to identify that people need to be dissatisfied with where they are for them to want to change. They need to come to a point where they are like...I have had enough! Can't continue like this -I need a change in weather temperature..lol!
Yea..people need to reach that point before they can see the NEED to embrace change. But sadly most people in the system when they get to that point instead of them wanting to assist to change the system, they begin to surf the internet looking for openings in other to send their CVs. Why?
I think its leadership.....probably they think "my opinion doesn't count"
Role of the leader.
Making the future attractive and worth-it is something that the leaders must try to do in other to catch the attention and commitment of the employees. Just like when we are planning an interesting trips, we get so excited aboiut it even before we embark on it.
To further strengthen my first sentence, during the production of aeroplane in the groups, my group went straight ahead into changing and improving the system without first studying and planning. apparently, we were so eager to improve/try out our new ideas without formal planning, this means we didnt pay much attention to the customer requirements and well, the cream cakes promised my Graeme also served as the extrinisic motivation..lol which made us sooo short term focused on the goal.
Even though we did improve the process, we were coupling the aeroplane parts are sending out to warehouse before the requred time, this could have led to having alot of aeroplanes stored up in the warehouse waiting to be delivered and costing us storage space because we are not expected to deliver the customer before the time they requested. We could have had more stable process if only we considered this initially.
Unlike today, the new group of 4s (mini group) we were grouped into, we spent like most of the time planning and strategising on how to go about with the task that was given to us. While we did this, we felt like we were lagging behind the schedule because everyone around was already flying their paper flights. But it paid off because by the time we were done and packing up to go back, the other groups were just starting sort of. I guess they realized they missed a step.
It is very important to view change/transformation as journey and not just task that should be completed. The same way plan (book a flight, buy tickets, book hotel, picture ourselves having fun if its a holiday )that interesting journey, tour etc we should also plan change that way. Six sigma is not an exception.